Rowan Todish
Belmont,MI
Summary
Dynamic and dedicated professional with extensive experience in customer service at Mission BBQ. Skilled in health code compliance and verbal communication, I excel at resolving guest concerns and promoting products. Recognized for initiative and teamwork, I consistently enhance the dining experience while maintaining high standards of cleanliness and safety.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Mission BBQ
11.2024 - Current
- Greeted guests upon arrival by providing warm welcome.
- Maintained high level of professionalism and discretion when dealing with guests.
- Handled customer complaints to satisfy and retain guests.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked front counter
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Janitor
Calvary Church
10.2023 - 05.2025
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained floor cleaning and waxing equipment.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Moved furniture for cleaning and set up for special events.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Used organic-based chemicals to disinfect floors, counters and furniture.
Crew Member
Culver's Restaurant
10.2022 - 07.2024
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
- Brewed coffee and tea and changed out drink station syrups.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Assisted other team members to achieve goals.
- Operated cash register to ring up final bill and process various forms of payment.
Education
High School Diploma -
Northview High School
Grand Rapids, MI05-2024
Skills
- Health code compliance
- Initiative and Self-motivation
- Taking orders
- Food running
- Company standards
- Performance improvement
- Verbal and written communication
- Willingness to learn
- Product promotion
Timeline
Guest Service Representative
Mission BBQ
11.2024 - Current
Janitor
Calvary Church
10.2023 - 05.2025
Crew Member
Culver's Restaurant
10.2022 - 07.2024
High School Diploma -
Northview High School
Similar Profiles
Zachary CutshallZachary Cutshall
Cook at Mission BBQCook at Mission BBQ
THOMAS BUCKLESTHOMAS BUCKLES
Dishwasher at Mission BBQDishwasher at Mission BBQ
Daniela OjedaDaniela Ojeda
FOH Team Member at Mission BBQFOH Team Member at Mission BBQ
CHRISTINA MCGARVEYCHRISTINA MCGARVEY
MEDICAL SCHEDULER at T2 Flex- Geisinger HealthMEDICAL SCHEDULER at T2 Flex- Geisinger Health
Shauna LaFaveShauna LaFave
Executive Director Corporate and Customer Experience at ShefitExecutive Director Corporate and Customer Experience at Shefit