Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Braden Williams

Myrtle Beach,SC

Summary

Dynamic operations leader with extensive experience at Chick-fil-A, driving exceptional team performance and customer satisfaction. Proven track record in developing efficient systems and enhancing profitability. Skilled in organizational excellence and active listening, fostering a collaborative environment that empowers team members to excel and deliver outstanding service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Executive Director of Operations

Chick-fil-A
Greer, South Carolina
12.2023 - 06.2024
  • Responsible for the day-to-day management of team member performance and customer needs, the development and implementation of systems, and focused attention on improved and sustained restaurant performance.
  • Oversees, manages, and provides leadership to the front of house and back of house team members and leaders.
  • Ensures excellent operational execution, upholds a remarkable environment, and maintains balanced profitability.

Director of Drive-Thru and Curbside Operations

Chick-fil-A
Greer, South Carolina
04.2023 - 12.2023
  • Responsible for each process and procedure of the guest experience involved in the delivery of Chick-fil-A product to drive-thru and curbside guests.
  • Creates systems and procedures to grow the drive-thru and curbside channel of the business.
  • Builds and manages quality team members by coaching, developing, and training team members to follow the mission and vision.

Overall Shift Leader

Chick-fil-A
Greer, South Carolina
08.2021 - 04.2023
  • Responsible for day-to-day task management of restaurant systems, engaging and solving customer concerns and issues, and the supervision of team member shifts and duties.
  • Knowledgeable of all store position duties and a shift trainer.

Hospitality Professional

Chick-fil-A
Greer, South Carolina
08.2020 - 08.2021
  • Responsible for welcoming and greeting guests, taking and preparing customer orders in either the front counter or drive-thru, maintaining cleanliness in the counter and dining room, observing health and sanitation guidelines, and ensuring each guest leaves with a smile.

Team Member

Chick-fil-A
Greer, South Carolina
06.2020 - 08.2020
  • Responsible for consistently providing professional, friendly, and engaging service as well as following all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Display enthusiasm and knowledge about the restaurant's menu and products.

Education

Associate of Arts Degree -

Greenville Technical College
Greenville, South Carolina
12.2023

General Studies -

Greer High School
Greer, South Carolina
06.2022

JROTC Cadet -

Air Force Junior Reserve Officer Training Corps (JROTC)
Greer, South Carolina
05.2022

Skills

  • Organizational skills
  • Attention to detail
  • Dependability
  • Active listening
  • Work ethic
  • Team collaboration
  • Efficiency
  • Determination
  • Self-motivation
  • Learning agility
  • Integrity
  • Proactive initiative

Certification

  • Commercial Pilot: ASEL, AMEL
  • Instrument Rating
  • First Class Medical

Accomplishments

  • Total Time: 296.6 hours
  • ASEL: 270.4 hours
  • AMEL: 26.2 hours
  • Solo: 38.8 hours
  • PIC: 195.2 hours
  • Cross Country: 119.1 hours

Timeline

Executive Director of Operations

Chick-fil-A
12.2023 - 06.2024

Director of Drive-Thru and Curbside Operations

Chick-fil-A
04.2023 - 12.2023

Overall Shift Leader

Chick-fil-A
08.2021 - 04.2023

Hospitality Professional

Chick-fil-A
08.2020 - 08.2021

Team Member

Chick-fil-A
06.2020 - 08.2020

Associate of Arts Degree -

Greenville Technical College

General Studies -

Greer High School

JROTC Cadet -

Air Force Junior Reserve Officer Training Corps (JROTC)

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