Cassandra Marcel
Shelton,CT
Summary
Results-driven operations leader with a strong track record in implementing process improvements and fostering high-performing teams. Skilled in problem-solving, relationship building, and achieving key performance indicators that enhance organizational success.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Executive Director of Operations
Aveanna Heathcare
05.2025 - 07.2026
- Streamlined operational workflows to enhance efficiency across multiple departments.
- Led cross-functional teams in implementing process improvements and best practices.
- Developed and executed strategic plans to optimize resource allocation and operational performance.
- Established key performance indicators to measure operational success and drive continuous improvement.
- Oversaw budget management, ensuring cost-effective solutions while maintaining service quality.
- Increased employee retention 50% through improvements in leadership and development.
- Established clear expectations for team members, promoting accountability for delivering exceptional results within designated timelines.
- Mentored employees for professional growth, fostering a high-performing culture that consistently achieved results.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Implemented performance metrics to track progress, identify areas for improvement, and guide team efforts toward achieving goals.
Care Experience Manager
Aveanna Heathcare
11.2021 - 05.2025
- Led cross-functional teams to enhance patient experience and service delivery standards.
- Developed and implemented training programs to improve staff performance and patient interactions.
- Analyzed patient feedback to identify trends, driving improvements in care quality and satisfaction levels.
- Collaborated with leadership to design strategic initiatives that align with organizational goals for service excellence.
- Implemented best practices for issue resolution, minimizing response time while maximizing client satisfaction.
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Responded proactively and positively to rapid change.
Resident Trainer
Primecare Home Care Services
12.2019 - 10.2021
- Implemented assessment tools to track resident progress, using data-driven insights to inform continuous improvement strategies.
- Provided safe and compassionate assistance to those with special needs.
- Engaged with patients families providing compassionate support and updates in regard to patient care and safety.
- Facilitated workshops on best caregiving practices and regulatory compliance standards.
- Coordinated with doctors and Registered Nurses to help develop patient care plans.
- Monitored vital signs and medication use, documenting variances and concerning responses.
Intern
Keefe Community Health Center
05.2019 - 08.2019
- Assisted in patient intake process, ensuring accurate data entry and documentation.
- Supported healthcare staff by organizing patient records and maintaining confidentiality standards.
- Facilitated communication between patients and providers to enhance service delivery.
- Participated in health outreach initiatives, promoting community wellness programs effectively.
- Boosted social media engagement through creative content creation.
Education
Bachelor of Science - Public Health
Southern Connecticut State University
New Haven, CT05.2019
Skills
- Operations management
- Organizational development
- Logistics management
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Compliance management
- Strong data analysis, reporting, and spreadsheet management
- Problem-solving abilities
- Multitasking
- Organizational skills
- Team leadership
- Relationship building
Certification
CPR/First Aid Certified
Timeline
Executive Director of Operations
Aveanna Heathcare
05.2025 - 07.2026
Care Experience Manager
Aveanna Heathcare
11.2021 - 05.2025
Resident Trainer
Primecare Home Care Services
12.2019 - 10.2021
Intern
Keefe Community Health Center
05.2019 - 08.2019
Bachelor of Science - Public Health
Southern Connecticut State University