Bradford Harris
Wilmington,NC
Summary
Proven track record in enhancing customer experiences and streamlining operations, as demonstrated at The Penthouse Wilmington and The Bridge Tender. Skilled in customer service and quality control, adept at fostering team collaboration and managing multiple projects to exceed objectives. Achieved significant improvements in client satisfaction and operational efficiency through effective training and leadership.
Overview
6
6
years of professional experience
Work History
Member Service Representative
The Penthouse Wilmington
09.2022 - Current
- Greeted members and guests with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Organized resources, records and personnel to accomplish targets goals.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Maximized staff performance by assisting with training, onboarding, and performance evaluations.
Server Assistant
The Bridge Tender
05.2022 - Current
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
Home Improvement Contractor
Cole Mill Helping Homecare
05.2018 - 08.2021
- Handled prep work for remodeling projects by plastering, sanding and finishing.
- Completed remodeling of residential bathrooms, kitchens and basements.
- Measured and marked cutting lines on materials, using rulers, pencils, chalk and marking gauge.
- Performed cabinet installation, door hanging and room framing.
- Developed strong relationships with clients, resulting in repeat business and positive referrals.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
- Collaborated with teams to prepare building sites and support needs of project managers, supervisors, carpenters and framers.
Education
Bachelor of Science - Exercise Science
Guilford College
Greensboro, NCBachelor of Science - Exercise Science
University of North Carolina At Wilmington
Wilmington, NC05.2025
High School Diploma -
Sanderson High School
Raleigh, NC05.2020
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Dispute Resolution
- Service Upselling
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- De-Escalation Techniques
- Staff education and training
- Quality Control
Offshore Fishing and Exercise
I spend my free time offshore fishing with friends and continuing my personal fitness with daily exercises.
Additional Information
- I am a dedicated and ambitious senior at the University of North Carolina Wilmington, pursuing a degree in Exercise Science with a certification in Exercise Physiology. Certified in CITI research ethics and compliance, CPR, First Aid, and TRX trainer, I bring a solid foundation in emergency response and fitness training. With over 20 hours of hands-on athletic training experience with the basketball team at Sanderson High School, I have honed my skills in sports injury prevention, rehabilitation, and athlete wellness. While working in fine dining I have developed exceptional soft skills such as providing great service, having clear and effective communication skills, and attention to detail. While working in the food and beverage industry I was able resolve conflicts, practice emotional intelligence, and have adaptability to enhance customer experience. I always have a positive attitude and collaborate with teams well.
Boy Scouts Of America: Life Scout, Cub Scout Den Leader.
Languages
Spanish
Limited Working
Timeline
Member Service Representative
The Penthouse Wilmington
09.2022 - Current
Server Assistant
The Bridge Tender
05.2022 - Current
Home Improvement Contractor
Cole Mill Helping Homecare
05.2018 - 08.2021
Bachelor of Science - Exercise Science
Guilford College
Bachelor of Science - Exercise Science
University of North Carolina At Wilmington
High School Diploma -
Sanderson High School
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