Bradford Jackson
Cape Coral,FL
Summary
Versatile customer service and operations professional with 9+ years across EMS, logistics, and transportation. Calm under pressure and an empathetic communicator; skilled in equipment operation, POS/scanning systems, and safety compliance. Effective in coordination across multiple teams, and focusing on continuous process improvement. Ready to elevate customer experience and operational efficiency for a growth-focused organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CONSULTANT/CUSTOMER SERVICE REPRESENTATIVE
FedEx Office, Las Vegas
02.2025 - 07.2025
- Delivered consultative support to walk-in and business clients, scoping print/ship solutions and setting clear deliverables.
- Processed orders, returns, and payments via POS with accurate cash handling; generated labels and documentation for shipments.
- Operated scanners and sorting equipment to track packages and stage outbound shipments; kept workflow moving during peak times.
- Resolved escalations by clarifying requirements, troubleshooting address/compliance issues, and recommending best-fit solutions.
- Monitored order accuracy and wait times; surfaced bottlenecks and suggested process tweaks to improve throughput.
- Uphold safety policies and proper lifting/handling while working in a fast-paced environment.
ADVANCED EMERGENCY MEDICAL TECHNICIAN
American Medical Response, Las Vegas
10.2019 - 02.2025
- Delivered compassionate, high quality prehospital care during inter-facility and 911 transports, ensuring patient safety and comfort.
- Performed assessments, obtained vitals, administered approved interventions, and documented care per protocols and standards.
- Managed behavioral health crises using de-escalation techniques; coordinated with receiving facilities and law enforcement.
- Maintained equipment readiness by conducting vehicle/equipment checks and restocking to meet response standards.
- Communicated clearly with dispatch, on-scene command, and hospital staff; provided concise handoffs and documentation.
- Drove and navigated safely in high-stress conditions while adhering to traffic laws and EMS safety practices.
DRIVER
Lyft, Las Vegas
06.2017 - 09.2019
- Completed 5,000+ rides while maintaining a 5-star average rating through safe driving and professional service.
- Optimized routing with GPS and local knowledge to minimize ETAs and meet pickup windows.
- Performed pre/post-trip inspections, kept the vehicle clean, and reported issues to ensure consistent ride quality.
- Built repeat business by communicating clearly, handling payments accurately, and resolving rider concerns promptly.
Education
Bachelors of Science -
University of Rhode Island
Kingston, RIHigh School Diploma -
Marblehead High School
Marblehead, MASkills
- Client Relations
- Customer Service
- Cash Handling
- Equipment Operation
- Analytical Mindset
- Industry Awareness
- Teamwork and Collaboration
- Multitasking Abilities
Certification
CPR/BLS Certified
Forklift Operator Certified
Timeline
CONSULTANT/CUSTOMER SERVICE REPRESENTATIVE
FedEx Office, Las Vegas
02.2025 - 07.2025
ADVANCED EMERGENCY MEDICAL TECHNICIAN
American Medical Response, Las Vegas
10.2019 - 02.2025
DRIVER
Lyft, Las Vegas
06.2017 - 09.2019
Bachelors of Science -
University of Rhode Island
High School Diploma -
Marblehead High School