Bradford E. Miller
Computer Operator II
Providence,RI
Summary
Seasoned Computer Operator with over 7 years experience in fast-paced Data Center environment. Excellent organizational and communication skills. Track record of achieving exceptional results in data center operations and internal incident management.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Computer Operator II
IGT
1 2021 - Current
- Execute defined processes to ensure that all day-end processing, system balancing, and file system maintenance are completed.
- Intermediate monitoring of network, systems and servers related to host systems, middleware and applications.
- Translated PDC disaster recovery procedures to new IGT standard format, BC in the Cloud.
- Performed Lottery website updates in backup role for local web administrator.
Computer Operator I
IGT
08.2018 - 01.2021
- Assist in daily operations of computer systems and carry out tasks specific to operational checklist.
- Detect, report, escalate, and document anomalies according to established operational procedures.
- Generate and verify validity and clarity of reports before releasing it from Computer Operations.
- Participate in individual professional development by completing assigned development plans.
Incident Management
IGT
09.2016 - 08.2018
- Manage operational incidents and take necessary steps to expediently restore services.
- Manage web-based tool JIRA, used to track incidents affecting software, middleware and networks.
- Grant engineers’ network access needed to troubleshoot IGT gateway environment.
Education
Bachelor of Arts - Computer Science
University of Rhode Island
Kingston, RI 05.2001 - 12.2007
Skills
Detail oriented technical writer with experience updating operational procedures
Skilled in use of Ms Office Tools: Word, Excel, Power point, Access
Proficient with Linux, database management and Microsoft Server Platforms
Exhibit high degree of ethics, integrity and confidentiality at all times
Set high goals and demonstrate initiative with strong sense of urgency
Ability to work independently and as team, completing work with minimal supervision
Timeline
Computer Operator I
IGT
08.2018 - 01.2021
Incident Management
IGT
09.2016 - 08.2018
Bachelor of Arts - Computer Science
University of Rhode Island
05.2001 - 12.2007
Computer Operator II
IGT
1 2021 - Current