Bradford E. Miller
Computer Operator II
Providence,RI
Summary
Seasoned Computer Operator with over 7 years experience in fast-paced Data Center environment. Excellent organizational and communication skills. Track record of achieving exceptional results in data center operations and internal incident management.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Computer Operator II
IGT
1 2021 - Current
- Execute defined processes to ensure that all day-end processing, system balancing, and file system maintenance are completed.
- Intermediate monitoring of network, systems and servers related to host systems, middleware and applications.
- Translated PDC disaster recovery procedures to new IGT standard format, BC in the Cloud.
- Performed Lottery website updates in backup role for local web administrator.
Computer Operator I
IGT
08.2018 - 01.2021
- Assist in daily operations of computer systems and carry out tasks specific to operational checklist.
- Detect, report, escalate, and document anomalies according to established operational procedures.
- Generate and verify validity and clarity of reports before releasing it from Computer Operations.
- Participate in individual professional development by completing assigned development plans.
Incident Management
IGT
09.2016 - 08.2018
- Manage operational incidents and take necessary steps to expediently restore services.
- Manage web-based tool JIRA, used to track incidents affecting software, middleware and networks.
- Grant engineers’ network access needed to troubleshoot IGT gateway environment.
Education
Bachelor of Arts - Computer Science
University of Rhode Island
Kingston, RI 05.2001 - 12.2007
Skills
Detail oriented technical writer with experience updating operational procedures
undefinedTimeline
Computer Operator I
IGT
08.2018 - 01.2021
Incident Management
IGT
09.2016 - 08.2018
Bachelor of Arts - Computer Science
University of Rhode Island
05.2001 - 12.2007
Computer Operator II
IGT
1 2021 - Current
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