Bradley Arcara
Buffalo
Summary
Personable and adaptable individual with knack for building strong customer relationships and ensuring satisfaction. Possesses foundational knowledge in customer service principles and proficiency in communication and problem-solving. Committed to driving positive customer experiences and contributing to team success.
Overview
3
3
years of professional experience
Work History
Customer Account Representative
ROAR Logistics
06.2024 - Current
- Processed customer requests efficiently using CRM software for accurate record-keeping.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with sales teams to upsell products and services, resulting in increased revenue.
- Increased client retention, consistently maintaining strong relationships with key accounts.
- Devised tactics to grow customer base and boost sales.
Operations Assistant Intern
ROAR Logistics
06.2023 - 08.2023
- Assisted in coordinating logistics operations, ensuring timely delivery of shipments.
- Utilized logistics software to monitor shipment statuses and resolve issues proactively.
- Conducted data entry tasks, maintaining accurate records for operational reporting.
Head Barback/Bar Services
Britesmith Brewing
06.2022 - 09.2023
- Managed inventory levels, ensuring timely restocking of supplies and equipment.
- Responsible for creating end of shift reports to calculate generated revenue.
- Educated new hires on proper barback etiquette, promoting a positive work environment for all team members.
Education
Bachelor of Science - Political Science
Miami University
Oxford, OH05-2025
Skills
- Sales proficiency
- CRM software expertise
- Client retention strategies
- Project management
- Customer relationship management
- Data entry proficiency
Accomplishments
Held Guiness World Record for longest continuous basketball game at 120 hours and 2 minutes for Revelas Family Foundation to raise money for mental health awareness.
Timeline
Customer Account Representative
ROAR Logistics
06.2024 - Current
Operations Assistant Intern
ROAR Logistics
06.2023 - 08.2023
Head Barback/Bar Services
Britesmith Brewing
06.2022 - 09.2023
Bachelor of Science - Political Science
Miami University
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