Albert Neal
Cary,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Account Representative
Sales Partnerships Inc.
01.2022 - 07.2024
- Devised tactics to grow customer base and boost sales.
- Prepared and shared account details, insurance coverage and funds.
- Analyzed accounts for delinquencies and other ongoing issues.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Collaborated with other departments to address customer needs and service requests.
- Responded to customer inquiries and provided detailed account information.
Delivery Specialist
Leith Wholesale
04.2021 - 01.2022
- Expedited deliveries to meet customer deadlines and requirements.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Delivery Associate
AutoZone
01.2020 - 04.2021
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Handled receipt, storage, identification and delivery of products for clients.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Professional Chauffeur
EcoStyle
02.2012 - 03.2019
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Drove VIPs to corporate events and meetings.
- Assisted elderly and disabled passengers entering and exiting shuttle.
Education
Bachelor of Science - Business Administration
Saint Augustine's University
Raleigh, NC05.1995
Skills
- Client Retention Strategies
- Data entry proficiency
- Sales proficiency
- Document Management
- Customer Relationship Management
- Sales proposal creation
- Problem-solving abilities
Timeline
Customer Account Representative
Sales Partnerships Inc.
01.2022 - 07.2024
Delivery Specialist
Leith Wholesale
04.2021 - 01.2022
Delivery Associate
AutoZone
01.2020 - 04.2021
Professional Chauffeur
EcoStyle
02.2012 - 03.2019
Bachelor of Science - Business Administration
Saint Augustine's University
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