Tiffany Hermis
Magnolia
Summary
Detail-oriented cashier with expertise in point-of-sale operations and cash handling. Proven track record of enhancing customer satisfaction through effective conflict resolution. Strong team collaboration skills contribute to a positive work environment.
Overview
17
17
years of professional experience
Work History
CASHIER
Loves Travel Stop
Waller
11.2023 - 03.2026
- Processed customer transactions with high accuracy to ensure seamless service.
- Assisted customers with inquiries and provided detailed product information.
- Resolved customer complaints promptly and professionally, enhancing overall satisfaction.
- Operated cash register to process payments by cash, check, credit card, and gift card.
- Maintained cleanliness and organization of checkout area to promote efficiency.
- Trained new team members in cash register operation and customer service best practices.
- Promoted loyalty programs to increase sales potential and customer retention.
- Stocked shelves with merchandise to ensure product availability.
Food Server
Arby's Restaurant
Waller
11.2023 - 01.2024
- Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Welcomed guests warmly upon arrival, creating a friendly atmosphere.
- Accurately processed customer orders using point-of-sale systems, contributing to efficient service.
- Upsold additional menu items, enriching customer experience and increasing average order value.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and serving stations.
Special Needs Bus Aide
Spring ISD
Houston
08.2009 - 05.2011
- Facilitated safe transportation for students with special needs to and from school, ensuring their well-being throughout the journey.
- Ensured safety protocols were followed while boarding and exiting the bus.
- Monitored student behavior to support bus drivers and maintain a safe and orderly environment during transit.
- Communicated effectively with students to address individual needs and concerns.
- Partnered with teachers and parents to improve student comfort and address individual needs during transportation.
- Assisted in implementing individualized transport plans for students with disabilities.
- Maintained a clean and organized bus environment for student safety and comfort.
- Seated students and secured seatbelts, harnesses or other protective devices.
- Informed the bus driver about student safety issues and requested assistance when necessary.
Skills
- Point-of-sale operations
- Cash handling
- Inventory management
- Food safety
- Task prioritization
- Software proficiency
- Maintenance and repair
- PPE usage
- Conflict resolution
- Team collaboration
- Positive mindset
Timeline
CASHIER
Loves Travel Stop
11.2023 - 03.2026
Food Server
Arby's Restaurant
11.2023 - 01.2024
Special Needs Bus Aide
Spring ISD
08.2009 - 05.2011