BRADLEY COOKUS
Hospitality Of New Orleans
New Orleans,LA
10
years of professional experience
Performance-driven professional with extensive experience in hospitality, customer experience, & sales. A proven history of reliability and assertiveness, yet personable in nature and a deep appreciation for the relationships built both personally and professionally.
Work History
Reservations Manager
6 Months- Administered all reservations within the company
- Adjusted sales strategies to changing conditions, such as increased local competition and decreased industry rates
- Maintained accurate records of bookings on hotels' reservation systems and forecasted probable revenue streams
- Produced rate plans and worked with revenue manager to achieve an average occupancy rate of 85%
- Prepared customer invoices, accepted payments and processed refund and cancellation requests
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of property locations, services and facilities
- Answered incoming phone calls and developed friendly rapport with guests while answering questions, making recommendations and leading conversations to bookings
- Coordinated online booking inquiries and assisted guests and travel partners with questions throughout booking cycle
Hospitality Coordinator
3 Years 5 Months- Successfully managed 16 short term rentals on various OTA's including Airbnb, Booking.com, HomeAway, & Expedia
- Oversaw all guest communication from point of pre-booking and during/post-stay
- Worked directly with maintenance/housekeeping managers to ensure a flawless guest experience
- Customized spaces per luxury and quality standards, continuously surpassing guest expectations
- Accommodated last minute requests to address the needs of guests, achieving top guest satisfaction and repeat business
- Optimized guest experience by inspecting properties before guest stays, coordinating repairs and upgrades
- Remediated guest complaints and provided complementary services to maintain high guest satisfaction rates
Leasing Agent
1 Year 4 Months- Leased multifamily apartments, residential homes, commercial office space, and warehouses
- Marketed properties on websites such as Craigslist, Zillow, Trulia, HotPads, Apartment Finder
- Coordinated appointments to show marketed properties
- Executed and monitored effective lease renewal programs
- Completed final move-out walk-throughs for tenants
- Verified that all tenant complaints were handled promptly and appropriately
- Followed up on delinquent tenants and coordinated collection procedures
- Evaluated and recommended changes in rental pricing strategies
- Followed up with past appointments to ensure prospect satisfaction
- Escalated any major issues to property manager for immediate remediation
Front Desk, Concierge, Doorman
1 Year 4 Months- Greeted and welcomed all guests and residents in a courteous and professional manner.
- Registered and issued residents room & mailbox keys
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Delivered messages, mail, and packages for all guests and residents in a timely manner.
Sales Associate
2 Months- Communicated product value, quality and style to educate and entice potential customers
- Maintained organized, presentable merchandise to drive continuous sales
- Engaged with customers to effectively build rapport and lasting relationships
Education
High School Diploma
Associate of Arts
Associate of Applied Science - Fire Protection Technology
Skills
Leasing and sales driven
Customer service-focused
Relationship development
Entrepreneurial
Active listening
Exceptional oral and written communication skills
Property management
Timeline
Reservations Manager
Hospitality Of New Orleans
09.2019 - 03.2020Read More
Hospitality Coordinator
Hospitality Of New Orleans
04.2016 - 09.2019Read More
Leasing Agent
Louisiana Coastal Management
11.2014 - 03.2016Read More
Front Desk, Concierge, Doorman
Premium Parking
11.2011 - 03.2013Read More
Sales Associate
Vector Marketing Corporation
06.2010 - 08.2010Read More
West Valley College
Associate of Arts
Read More
Los Gatos High School
High School Diploma
Read More
Mission College
Associate of Applied Science from Fire Protection Technology
Read More