Bradley CRAIGMYLE
SPRINGFIELD,MO
Summary
Dynamic Certified Security Service Technician with extensive experience at Securitas Technology, specializing in access control systems and network troubleshooting. Proven ability to enhance customer satisfaction through effective communication and problem-solving. As an owner of BMC Security Services, successfully developed strategies that improved client retention and operational efficiency.
Overview
9
9
years of professional experience
Work History
Certified Security Service Technician
Securitas Technology
01.2023 - Current
- Assisted in installation and maintenance of security systems and equipment.
- Learned to conduct routine inspections for system functionality and compliance.
- Supported troubleshooting efforts for security hardware and software issues.
- Collaborated with team members to ensure timely completion of service requests.
- Gained experience in customer interaction, addressing inquiries about security solutions.
- Documented service activities and report findings to senior technicians.
- Participated in training sessions on new security technologies and protocols.
Owner
BMC Security Services
08.2016 - 01.2023
- Developed business strategies to enhance customer engagement and retention.
- Managed daily operations, ensuring efficient workflow and high service standards.
- Cultivated strong relationships with suppliers to optimize inventory management.
- Trained and mentored staff, fostering a collaborative team environment.
Education
Certificate of Technical Studies - Engineering Mechanics
Ozarks Technical Community College
Springfield, Missouri, MOSkills
- Access control systems
- Security system design
- Network troubleshooting
- Intrusion detection systems
- Fire alarm systems
- Electrical wiring
- Security system maintenance
Timeline
Certified Security Service Technician
Securitas Technology
01.2023 - Current
Owner
BMC Security Services
08.2016 - 01.2023
Certificate of Technical Studies - Engineering Mechanics
Ozarks Technical Community College