Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Juan Valentin

Acworth

Summary

Dedicated Field Technician with expertise in security systems installation and maintenance. Proven track record of identifying and resolving technical issues, enhancing system performance and client satisfaction. Skilled in troubleshooting, preventive maintenance, and adherence to safety protocols. Recognized for productivity, efficient task completion, and strong communication skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Security Service Technician II

Johnson Controls Security Solutions
Doraville
04.2024 - Current
  • Delivered expert guidance on optimal practices for security system reliability and effectiveness.
  • Proactively reduced false alarms through comprehensive inspections and issue resolution.
  • Accurately documented all service calls to ensure thorough records for future reference.
  • Managed various systems such as Firelite, Bosch, DMP, DSC, Safewatch, American Dynamics, Honeywell, CCTV (analog/IP), Verint, Avigilon, Genetec, Qolsys, card readers, and visitor management software.
  • Ensured that all safety protocols were followed while working onsite at customer locations.

Security Service Technician II

ADT Security Services
Atlanta
05.2019 - 04.2024
  • Managed service calls across all ADT products: Pulse, Command, Honeywell, and Qolsys systems.
  • Diagnosed existing hardware and software configurations while proposing optimal solutions.
  • Documented all service calls, repairs, and installations meticulously.
  • Achieved first-call resolution rate that significantly improved customer experience.
  • Maintained tools and company vehicle for operational readiness.
  • Proactively contacted customers by phone to resolve issues swiftly.
  • Utilized best practices in delivering high-quality customer service.
  • Cultivated strong communication strategies to boost team collaboration.

Installation/Field Service Technician II

Vivint Home Security and Automation
Atlanta
04.2017 - 04.2024
  • Facilitated appointment confirmations and communicated precise arrival times to customers.
  • Introduced Vivint products to broaden market reach among residential and commercial clients.
  • Clarified product features, installation guidelines, contracts, and disclaimers in response to customer requests.
  • Performed installations of deadbolts, doorbell cameras, Wi-Fi panels, routers, POE and networking equipment.
  • Executed installations of indoor and outdoor cameras alongside garage door controllers.
  • Managed Cat5/Cat6 wiring and implemented Wi-Fi bridges to improve connectivity.
  • Maintained safety compliance during all installations for reliable performance.
  • Provided outstanding customer service throughout installation process to ensure satisfaction.

Senior Broadband Technician II

Charter Spectrum Communications
McDonough
09.2015 - 03.2017
  • Installed new cable services, ensuring functionality of TV, digital, phone, and high-speed internet.
  • Maintained up-to-date knowledge of industry trends and best practices related to broadband technology.
  • Trained and developed new broadband technicians according to company policy.
  • Applied new cable lines to utility poles as required.
  • Tested lines upon customer reports of issues, modifying or replacing malfunctioning equipment.
  • Maintained inventory of parts and tracked time spent on repairs at customer residences.
  • Assisted coworkers with troubleshooting and installations when necessary.

CommTech 5/ Tech Coordinator/Service Dispatcher

Comcast, Xfinity
Marietta
01.2006 - 09.2015
  • Executed setup of services and performed repairs while instructing customers on new product usage.
  • Conducted tests on reported issues, adjusting or replacing malfunctioning equipment as needed.
  • Tracked inventory of parts used and documented time spent on each repair visit.
  • Engaged with customers to explain steps taken during installations or repairs.
  • Employed diagnostic equipment to troubleshoot complex machines effectively.
  • Identified solutions for technical problems with T.V., digital phone, and high-speed internet services.
  • Checked signal levels and utilized climbing techniques for installations as required.
  • Oversaw technician routes to ensure optimal time management and resource allocation.
  • Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.

Education

Associate of Technology -

National Center For Technology Institute
Birmingham, AL
11-2002

Skills

  • Access control systems
  • Security management expertise
  • Customer support services
  • Technical writing and documentation
  • Equipment upkeep and maintenance
  • Analytical problem solving
  • System diagnostics and analysis
  • Training program development
  • Design of security systems
  • Network troubleshooting skills
  • Intrusion detection knowledge
  • Alarm programming techniques
  • IP camera setup and configuration
  • Video analytics proficiency
  • Cloud-based security solutions
  • two-factor authentication strategies

Affiliations

  • Always had a passion for old cars and trucks.
  • Anything that has to with technology.

Certification

  • LIft Certified June 2024
  • OSHA 10 Certified May 2024
  • DOT Certified December 2024
  • Alarm.Com Certified 2024

Timeline

Security Service Technician II

Johnson Controls Security Solutions
04.2024 - Current

Security Service Technician II

ADT Security Services
05.2019 - 04.2024

Installation/Field Service Technician II

Vivint Home Security and Automation
04.2017 - 04.2024

Senior Broadband Technician II

Charter Spectrum Communications
09.2015 - 03.2017

CommTech 5/ Tech Coordinator/Service Dispatcher

Comcast, Xfinity
01.2006 - 09.2015

Associate of Technology -

National Center For Technology Institute

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