John Ross
Burlington,NC
Summary
Reliable professional in security and fire alarm system installation, known for high productivity and efficiency in task completion. Skilled in troubleshooting complex systems, ensuring compliance with safety standards, and proficient use of diagnostic tools. Excel in time management, problem-solving, and adaptability, leveraging these soft skills to meet project deadlines and client expectations consistently.
Overview
11
11
years of professional experience
Work History
Security Service Technician
Premier Commercial Security
Morrisville, NC
10.2013 - Current
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Planned security installations by surveying locations, laying out equipment and reading wiring plans.
- Reviewed life safety and security systems for code compliance.
- Repaired or replaced faulty components in security systems.
- Instructed customers on device's proper use and maintenance to extend life of equipment.
- Determined appropriate tools and equipment needed to perform repairs on commercial and residential systems.
- Reviewed customer requirements for specific types of services or products.
- Input information from customer calls and onsite service visits into company's system.
- Responded promptly to emergency service requests from clients.
- Inspected fire and security alarm systems for both commercial and residential customers.
- Troubleshot complex issues related to networked security products such as cameras, motion detectors, and door locks.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Restored malfunctioning devices to original functionality and replaced as necessary.
- Resolved conflicts between different types of software applications used by customers.
- Updated firmware versions on various devices within a security system.
- Installed CCTV cameras at customer sites according to specified requirements.
- Programmed access control panels according to customer specifications.
- Set up wireless networks for remote monitoring purposes.
- Installed and repaired enterprise access controls, analog, digital CCTV and network configurations.
- Installed access control systems including card readers and alarms.
Education
High School Diploma -
Winter Park, Florida
Winter Park, FL08-1995
Skills
- Security system installation
- Network troubleshooting
- Access control programming
- CCTV installation
- Emergency response
- Customer service
- Fire alarm inspection
- Equipment maintenance
- Firmware updates
- Wireless networking
- Alarm panel programming
- Security system maintenance
- Access control systems
- Electronic security systems
- Structured cabling
- Electrical wiring
- Security system design
- IP camera configuration
- Intercom systems
Timeline
Security Service Technician
Premier Commercial Security
10.2013 - Current
High School Diploma -
Winter Park, Florida
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