Bradley Gamez
Virginia Beach,VA
Summary
Adept at elevating customer satisfaction and sales targets, my tenure at Firestone Auto Care showcased my ability to exceed monthly goals through strategic upselling and seamless team coordination. Skilled in customer service and computer operations, I excel in multitasking and fostering positive client relationships, achieving a significant increase in repeat business. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
6
6
years of professional experience
Work History
Service Advisor
Firestone Auto Care
03.2024 - 10.2024
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Roofer
the Roof Guys
12.2022 - 02.2024
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Installed, repaired, and replaced single-ply roofing systems.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
- Maintained a clean, organized job site minimizing disruptions to clients'' daily lives while also promoting efficiency within the crew.
Customer Service Representative
Chic-Fil-A
05.2022 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Stock Room Associate
Amazon
02.2019 - 01.2022
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Checked numbers manually and used hand-held equipment to locate products.
Education
GED -
Chesapeake High School
Pasadena, MD05.2019
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
Timeline
Service Advisor
Firestone Auto Care
03.2024 - 10.2024
Roofer
the Roof Guys
12.2022 - 02.2024
Customer Service Representative
Chic-Fil-A
05.2022 - 11.2022
Stock Room Associate
Amazon
02.2019 - 01.2022
GED -
Chesapeake High School
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