Bradley Gilliam
Kansas City,MO
Summary
Enhance team member service standards and performance to boost productivity and exceed company goals. Dedicated to enhancing customer loyalty and strengthening sales with good merchandising and inventory management skills. Forward-thinking leader experienced in mediating conflicts, making sound decisions and multitasking in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Receiver
Total Wine & More
Kansas City, MO
11.2024 - Current
- Coordinated receipt of inventory, ensuring accuracy in product counts and descriptions.
- Conducted quality inspections on delivered goods to maintain high standards.
- Operated warehouse management systems for efficient tracking of incoming shipments.
- Collaborated with team members to streamline receiving processes and reduce errors.
- Monitored stock levels and communicated discrepancies to management promptly.
- Led initiatives to optimize space utilization in receiving area, increasing operational efficiency.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Managed inventory levels effectively through accurate data entry and record-keeping practices.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Trained new employees on receiving procedures, improving overall team performance.
- Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.
- Improved communication with suppliers, resulting in better coordination of incoming shipments.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Increased efficiency in the receiving process by implementing new inventory management systems.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Developed and implemented inventory control processes to enhance accuracy.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Oversaw receiving operations, ensuring accurate documentation and compliance with inventory standards.
- Coordinated shipments and deliveries, optimizing workflow to enhance overall efficiency of the receiving department.
Merchandiser
Total Wine & More
Kansas City, MO
11.2024 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Restocked inventory efficiently, ensuring compliance with safety and quality standards.
- Collaborated with team members to maintain clean, safe, and orderly work environments.
- Assisted in training new staff on stocking procedures and safety protocols.
Warehouse Associate
Midland Industries
Kansas City, MO
04.2022 - 08.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Operated equipment while observing standard safety procedures.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
Crew Member
Trader Joes
Kansas City
09.2018 - 04.2022
- Contributed to positive team dynamics with strong communication skills and a collaborative attitude.
- Demonstrated adaptability by cross-training in multiple departments, maximizing versatility within the store operations team.
- Improved overall store appearance through diligent maintenance of shelves, aisles, and display areas, attracting more customers to explore products on offer.
- Developed loyal customer relationships by addressing concerns promptly and offering tailored solutions to meet their needs.
- Supported store leadership in executing marketing initiatives, resulting in increased foot traffic and revenue growth.
- Assisted in boosting sales through strategic merchandise displays and promotional activities.
- Consistently met or exceeded biannual performance metrics related to sales targets, inventory management, or other key indicators set forth by management.
- Assisted in the training of new employees, providing guidance on store policies, procedures, and product information to ensure a more seamless transition into their roles.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained customer service standards for department and company at large.
Server
Red Snapper
Kansas City, MO
09.2014 - 09.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
Shawnee Mission East High School
Prairie Village, KS05-2016
Skills
- Customer service expertise
- Adherence to high customer service standards
- Attention to Detail
- Packaging and Labeling
- Order Picking
- Shipping and receiving
- Heavy Lifting
- Team Leadership
- Staff Training and Development
- Warehouse Safety
- Forklift Certification
- Multitasking and Organization
- Hardware and software installation
- Technical Support
- Critical Thinking
- MIcrosoft Office
- Microsoft Operating Systems (7/81/10/11)
- Inventory auditing
- Inventory management
- Vendor relations
- Vendor returns processing
Certification
- Certified Forklift and Reach Truck Operator, Midland Industries - 2 Years
Timeline
Receiver
Total Wine & More
11.2024 - Current
Merchandiser
Total Wine & More
11.2024 - Current
Warehouse Associate
Midland Industries
04.2022 - 08.2024
Crew Member
Trader Joes
09.2018 - 04.2022
Server
Red Snapper
09.2014 - 09.2018
High School Diploma -
Shawnee Mission East High School