Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bradley Higgins

Everett

Summary

Dynamic Shift Manager with proven expertise at Five Guys Burger And Fries, recognized for enhancing team performance and resolving customer issues effectively. Skilled in cash handling and employee training, I consistently upheld safety standards while maintaining a top-150 store ranking, demonstrating strong decision-making and customer service focus.

Overview

3
3
years of professional experience

Work History

Shift Manager

Five Guys Burger And Fries
08.2023 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees and managers to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Consistently maintained top-150 store ranking out of 1,000+ locations, contributing to peak performance at #63 during tenure as manager.


Shift Leader

Jersey Mike's Subs
06.2024 - 04.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Operated as the sole manager on duty, overseeing staff, customer needs, and store operations independently.

Shift Leader

Jersey Mike's Subs
07.2022 - 08.2023
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Education

High School Diploma -

Sultan Senior High School
Sultan
06-2020

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Staff motivation
  • Punctual and reliable
  • Energetic and enthusiastic

Timeline

Shift Leader

Jersey Mike's Subs
06.2024 - 04.2025

Shift Manager

Five Guys Burger And Fries
08.2023 - Current

Shift Leader

Jersey Mike's Subs
07.2022 - 08.2023

High School Diploma -

Sultan Senior High School

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