Bradley Hill
Birmingham,AL
Summary
Results-driven professional with expertise in team leadership and customer service. Committed to enhancing customer satisfaction and fostering collaboration through effective training and problem-solving strategies.
Overview
8
8
years of professional experience
Work History
Merchandising Service Manager
Lowes Home Improvment
04.2025 - Current
- Led service team to enhance customer satisfaction and resolve issues effectively.
- Implemented training programs to improve staff performance and product knowledge.
- Coordinated with cross-functional teams to ensure timely project completion.
- Developed scheduling systems to maximize workforce efficiency and coverage.
- Mentored junior staff, fostering a culture of collaboration and growth.
Assistant Branch Manager
Regions Bank
02.2021 - 03.2025
- Led branch operations to ensure compliance with regulations and company policies.
- Developed strategies to enhance customer engagement and satisfaction through targeted outreach initiatives.
- Trained and mentored junior staff on customer service best practices and operational procedures.
- Analyzed financial reports to identify trends, driving decisions for resource allocation and staffing needs.
- Coordinated with regional management to align branch objectives with corporate goals and initiatives.
- Oversaw daily cash management processes, ensuring accuracy in transactions and record-keeping standards.
- Fostered a collaborative team environment, promoting employee development and enhancing performance outcomes.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
Store Manager
AT&T
02.2019 - 01.2021
- Implemented promotional strategies that increased foot traffic and improved customer engagement in-store.
- Trained and mentored team members on product knowledge and sales techniques to enhance performance.
- Managed daily store operations, ensuring efficient customer service and adherence to company policies.
- Analyzed sales data to identify trends, optimizing inventory levels and reducing stock discrepancies.
Education
Associates Degree of Business - Business Administration And Management
Jefferson State Community College
Birmingham, AL01.2019
Skills
- Adaptability
- Team management
- Multitasking
- Team collaboration and leadership
- Workflow management
- Multitasking and organization
- Dependable work ethic
- Training development
- Service management
- Conflict resolution
- Goal oriented
- Performance metrics
- Positive attitude
- Team collaboration
Accomplishments
Top 1% Store with AT&T - All Star Program Graduate with Lowe's - Young Leaders Graduate with Regions Bank
Timeline
Merchandising Service Manager
Lowes Home Improvment
04.2025 - Current
Assistant Branch Manager
Regions Bank
02.2021 - 03.2025
Store Manager
AT&T
02.2019 - 01.2021
Associates Degree of Business - Business Administration And Management
Jefferson State Community College