Bradley Houston
Clinton
Summary
Dynamic General Manager with a proven track record at Swenson's Drive-In, excelling in operations management and team leadership. Enhanced staff performance through targeted training programs and streamlined processes, achieving significant improvements in service quality and efficiency. Strong problem resolution skills complemented by a commitment to fostering a positive work environment.
Overview
18
18
years of professional experience
Work History
General Manager
Swenson's Drive-In
03.2007 - 09.2024
- Led daily operations to ensure high-quality service and customer satisfaction.
- Managed budgeting and financial planning to optimize profitability.
- Developed training programs to enhance staff performance and operational efficiency.
- Implemented inventory management systems to reduce waste and improve stock accuracy.
- Fostered a positive work environment through effective team leadership and conflict resolution.
- Streamlined processes to enhance workflow efficiency across all departments.
Banker
Huntington Bank
12.2014 - 04.2017
- Managed daily banking operations, ensuring compliance with regulations and internal policies.
- Trained and mentored junior staff on banking procedures and customer relationship management.
- Streamlined loan processing workflows, reducing turnaround times for approvals significantly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
Education
High School Diploma -
Coventry High School
Akron, OhioAccounting
University of Akron
Akron, OHSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Team leadership
- Training and coaching
Timeline
Banker
Huntington Bank
12.2014 - 04.2017
General Manager
Swenson's Drive-In
03.2007 - 09.2024
High School Diploma -
Coventry High School
Accounting
University of Akron