Summary
Overview
Work History
Education
Skills
Timeline
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BRADLEY KAUFFMAN

Boonsboro

Summary

Friendly Desktop Support Technician that effectively resolves customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations.

Overview

13
13
years of professional experience

Work History

EUO | Tier II Desktop Support

American Communication Solutions
10.2021 - Current
  • Configure hardware, devices and software to set up work stations for employees.
  • Diagnose and/or resolve problems in response to a customer reported incident via trouble tickets.
  • Submit recommendations to improve the efficient use of the system and respond to special requests for system data.
  • Patch software and install new versions to eliminate security risks and protect data.
  • Resolve customer related technical software and hardware problems.

Help Desk Technician

Guitar Center Inc.
03.2012 - 10.2021
  • Image computers and configure hardware, devices, and software to set up work stations for employees.
  • Lead POS Specialist/Analyst managing over 600 store computers and servers
  • Maintain and update system files necessary to control all aspects of system operations and access.
  • Remote into computers using tools such as Bomgar and RDS
  • Use PuTTY, SolarWinds, and Space for network monitoring and maintenance.
  • Plan and deliver IT customer support services.

Assistant Band Director

Frederick County Public Schools
06.2013 - 04.2021
  • Adapt teaching methods and instructional materials to meet students' varying needs and interests.
  • Monitored student progress based on detailed weekly lesson plans and assessments.
  • Assessed musicians and assigned instruments and parts for songs and concerts.
  • Converse with parents or guardians, other teachers, counselors, and administrators to resolve students' behavioral and academic problems.
  • Perform other related duties and responsibilities as assigned or required.


Education

High School Diploma - General Education

Catoctin High School
Thurmont, MD
06.2011

EMT Certification - EMS

Maryland Fire Rescue Institute
Frederick, MD
05.2020

Skills

  • Customer Support
  • Oral and Written Communication
  • Documentation
  • Attention to Detail
  • ServiceNOW
  • BigFix
  • Active Directory
  • PuTTY
  • Bomgar

Timeline

EUO | Tier II Desktop Support

American Communication Solutions
10.2021 - Current

Assistant Band Director

Frederick County Public Schools
06.2013 - 04.2021

Help Desk Technician

Guitar Center Inc.
03.2012 - 10.2021

High School Diploma - General Education

Catoctin High School

EMT Certification - EMS

Maryland Fire Rescue Institute

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