BRADLEY KAUFFMAN
Boonsboro
Summary
Friendly Desktop Support Technician that effectively resolves customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations.
Overview
13
13
years of professional experience
Work History
EUO | Tier II Desktop Support
American Communication Solutions
40 Hours Per Week
10.2021 - Current
- Configure hardware, devices and software to set up work stations for employees.
- Diagnose and/or resolve problems in response to a customer reported incident via trouble tickets.
- Submit recommendations to improve the efficient use of the system and respond to special requests for system data.
- Patch software and install new versions to eliminate security risks and protect data.
- Resolve customer related technical software and hardware problems.
Help Desk Technician
Guitar Center Inc.
40 Hours Per Week
03.2012 - 10.2021
- Image computers and configure hardware, devices, and software to set up work stations for employees.
- Lead POS Specialist/Analyst managing over 600 store computers and servers
- Maintain and update system files necessary to control all aspects of system operations and access.
- Remote into computers using tools such as Bomgar and RDS
- Use PuTTY, SolarWinds, and Space for network monitoring and maintenance.
- Plan and deliver IT customer support services.
Assistant Band Director
Frederick County Public Schools
40+ Hours Per Week
06.2013 - 04.2021
- Adapt teaching methods and instructional materials to meet students' varying needs and interests.
- Monitored student progress based on detailed weekly lesson plans and assessments.
- Assessed musicians and assigned instruments and parts for songs and concerts.
- Converse with parents or guardians, other teachers, counselors, and administrators to resolve students' behavioral and academic problems.
- Perform other related duties and responsibilities as assigned or required.
Education
High School Diploma - General Education
Catoctin High School
Thurmont, MD06.2011
EMT Certification - EMS
Maryland Fire Rescue Institute
Frederick, MD05.2020
Skills
- Customer Support
- Oral and Written Communication
- Documentation
- Attention to Detail
- ServiceNOW
- BigFix
- Active Directory
- PuTTY
- Bomgar
Timeline
EUO | Tier II Desktop Support
American Communication Solutions
10.2021 - Current
Assistant Band Director
Frederick County Public Schools
06.2013 - 04.2021
Help Desk Technician
Guitar Center Inc.
03.2012 - 10.2021
High School Diploma - General Education
Catoctin High School
EMT Certification - EMS
Maryland Fire Rescue Institute