DeAngelo Joseph
Anthem Pest Control
Houston,TX
Work Preference
Work Type
Full Time
Location Preference
RemoteOn-Site
Location:
Houston, TX
Open to relocation:
Yes
Minimum Desired Compensation
$69000/yr
Important To Me
Career advancementFlexible work hoursCompany CultureWork from home optionPaid time offPersonal development programsWork-life balanceHealthcare benefits
10
years of professional experience
IT Technician with extensive experience in enhancing customer satisfaction through effective problem resolution and knowledgeable support. Proven ability to deliver exceptional service in fast-paced environments while maintaining a keen focus on detail and efficiency.
Work History
IT Desktop Support II
2 Years 2 Months- Enhanced customer satisfaction by effectively addressing problems with knowledgeable service.
- Delivered excellent face-to-face and phone service to enhance customer experience.
- Addressed customer inquiries and requests to improve overall satisfaction.
- Recognized by management for providing exceptional customer service.
- Collaborated with diverse coworkers to resolve product-related issues and achieve team goals.
- Executed daily tasks with precision in a fast-paced environment.
Service Manager
4 Years 9 Months- - Reported field activities, performance metrics, and incidents to support data analysis and enhance record keeping.
- - Analyzed functionality and installed upgrade suites of software to ensure conformity with current programs and validated software according to schedule.
- - Conducted security verification across all system levels to maintain system integrity on all platforms.
IT Technician
2 Years- - Updated and maintained network infrastructure, preventing data leaks and addressing gaps in security.
- - Maintained company phones and corrected OS errors, enhancing company productivity and customer satisfaction.
- - Assisted technicians with troubleshooting and support services. with Pest Pac application, contributing to organization's mission and goals.
IT Technician
1 Year 5 Months- - Assisted in designing and implementing network solutions to enhance organization's digital asset infrastructure.
- Developed in-house solutions to streamline field technician workflows.
- - Resolved customer portal issues to enhance user satisfaction and ensure customer retention.
Education
Master of Science - Cybersecurity
Bachelor of Science - Computer Science
Skills
End-user support
Customer support
Troubleshooting
Problem-solving
Network management
System configuration
DNS
Linux
Web troubleshooting
Basic scripting
Task management
Microsoft Word
User interface
Accomplishments
- 2015
- IBM Proof of Concepts
- IT Employee of the year 2025
Timeline
IT Desktop Support II
Electrolit Usa
08.2024 - CurrentRead More
Service Manager
Anthem Pest Control
01.2022 - CurrentRead More
IT Technician
Natran
09.2020 - 09.2022Read More
IT Technician
Home Team Pest Defense
01.2017 - 06.2018Read More
Walden University
Master of Science from Cybersecurity
Read More
Southern University And A&M College
Bachelor of Science from Computer Science
Read More