Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Richard Xiong

Minneapolis,MN

Summary

Network focused-individual: WAN, LAN, VPN, TCP/IP, IOS. Strong understanding of IT fundamentals, with a demonstrated history of effective troubleshooting skills. Great team player with strong individual skillsets.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Desktop Support Analyst II

TruStone Financial
Plymouth, MN
01.2023 - Current
  • Assist in company network security by managing switch security with port-security, sticky MACs, and providing as-needed port resets.
  • Provide cable management, patch panel organization, and crimp new cables for Network Engineer use.
  • Manage DHCP servers, create new reservations, and document new device IPs, MAC addresses, and manage device subnets.
  • Reduce tickets via HelpDesk ticketing system, as well as taking calls for new requests.
  • Setup and handle new employee credentials through Active Directory.
  • Own and develop operations manuals, provide "how-to" procedures for internal software/applications.

Refresh Technician

Allina Mercy Hospital
Coon Rapids, MN
07.2022 - 01.2023
  • Reimage old desktops and laptops by transferring necessary applications/documents onto new devices.
  • Handle sensitive document/information when refreshing devices.
  • Assist users with VPN accessibility.
  • Oversee user accounts and proprietary applications and software.
  • Communicate interdepartmentally for escalation or assistance with requests.

Program Assistant II

Brooklyn Park Police Department
Brooklyn Park, MN
09.2021 - 05.2022
  • Understand, comply, and follow regulations and operating procedure set forth by the Brooklyn Park Police Department.
  • Provide and maintain professional service by addressing questions and concerns from police officers and department managers.
  • Handle and merge reports and NIBRs to their case files and troubleshoot case reports if they presented as not accepted in the Merged application.
  • Transcribe police officer’s dictation after their calls using Digi application.
  • Assist police officers/administrative with KOPs alert, entering/removing missing person/vehicle etc. using Aegis and Portal applications.

Juvenile Correctional Office

Hennepin County Home School
Minnetonka, MN
09.2020 - 08.2021
  • Understand and maintain compliance to rules and regulations set by Hennepin County.
  • Maintain good documentation practice of juveniles’ behaviors and provide documents to social workers and professionals.
  • Provide mentorship to at risk juveniles.
  • Ensure the well-being of minors and staffs as well as the security of the facility.

Education

Bachelor of Arts – Criminal Justice Studies -

Saint Cloud State University
01.2018

Skills

  • Software Upgrades
  • Vendor Coordination
  • Documentation Skills
  • End-User Support
  • Software Installations
  • Troubleshooting Skills
  • Networking Experience
  • LAN/WAN
  • Service Desk Support
  • User Support

Certification

  • Cisco Certified Network Associate
  • M.I. Certified
  • CPR Certified

Timeline

Desktop Support Analyst II

TruStone Financial
01.2023 - Current

Refresh Technician

Allina Mercy Hospital
07.2022 - 01.2023

Program Assistant II

Brooklyn Park Police Department
09.2021 - 05.2022

Juvenile Correctional Office

Hennepin County Home School
09.2020 - 08.2021

Bachelor of Arts – Criminal Justice Studies -

Saint Cloud State University

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Richard Xiong