Bradley Ketchersid
Logan
Summary
Experienced in employee training and team leadership, with a focus on performance management and conflict resolution. Developed weekly schedules for department employees while ensuring compliance with labor laws and budget constraints. Engaged with customers to clarify needs, facilitating sales through effective communication and technical support. Demonstrated commitment to safety compliance by conducting safety walks and reporting hazards, contributing to a secure work environment.
Overview
21
21
years of professional experience
Work History
Retail Manger
Lowes Home Improvment
Logan
03.2014 - 12.2024
- Created weekly schedules for department employees according to labor laws and budget constraints
- Team leadership assigning task, managing performance, and providing coaching and feedback to associates.
- Customer Service engaging with customers and clarifying their needs and facilitating sales.
- Merchandising assisting with merchandising decisions and ensuring products and displays appropriately
- Safety Ensuring complaisance with safety policy’s, conducting safety walks and reporting hazards
- Communication- communicating with management, associates and customers
- Training and Development- Training new associates, mentoring current associates and identifying development needs
Sales Specialist
Lowes Home Improvment
Logan
04.2011 - 02.2014
- Planned outbound sales calls and emails campaigns targeting prospective clients.
- Provided technical support to customers regarding product features and usage.
- Resolved customer complaints in a timely manner.
- Incorporating knowledge of product features benefits, promotions, and financing options
Underground Coal Miner
Alpha, and Omega
Lenore
06.2006 - 12.2011
- Performed maintenance on machinery used in underground operations.
- Removed debris from mined areas using shovels, wheelbarrows and other hand tools.
- Supported mining operations by loading materials into trucks or railcars.
CNA
Sedgwick Claims Management
Dingess
12.2003 - 12.2005
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
Education
High School Diploma -
Tug Valley High School
Williamson, WV05-2002
Skills
- Employee training
- Team leadership
- Customer service
- Visual merchandising
- Safety compliance
- Sales forecasting
- Inventory management
- Conflict resolution
- Performance management
- Time management
- Problem solving
- Staff scheduling
Timeline
Retail Manger
Lowes Home Improvment
03.2014 - 12.2024
Sales Specialist
Lowes Home Improvment
04.2011 - 02.2014
Underground Coal Miner
Alpha, and Omega
06.2006 - 12.2011
CNA
Sedgwick Claims Management
12.2003 - 12.2005
High School Diploma -
Tug Valley High School