Bradley Lapointe
Olathe,KS
Summary
Accomplished General Manager with a proven track record at Jersey Mike's Subs, enhancing sales and profitability through effective leadership and operations management. Skilled in fostering team unity and driving growth, with a knack for problem resolution and hazard identification. Demonstrates a strong ability to mentor staff, achieving high employee satisfaction and efficiency.
Overview
11
11
years of professional experience
Work History
General Manager
Jersey Mike's Subs
10.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Plumber
AB May
09.2019 - 10.2021
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
General Manager
Jersey Mike's Subs
08.2016 - 09.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
Sales Associate
BMW of Kansas City South
01.2016 - 08.2016
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Manager
Bourbon Street
09.2013 - 10.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
Education
No Degree - Business Management
Pittsburg State University
Pittsburg, KSSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Training and Development
- Staff Training
- Inventory Control
- Data review
- Accident Prevention
- Hazard Identification
Timeline
General Manager
Jersey Mike's Subs
10.2021 - Current
Plumber
AB May
09.2019 - 10.2021
General Manager
Jersey Mike's Subs
08.2016 - 09.2019
Sales Associate
BMW of Kansas City South
01.2016 - 08.2016
Manager
Bourbon Street
09.2013 - 10.2015
No Degree - Business Management
Pittsburg State University
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