Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Bradley Lee

7540 7th Street ,MI

Summary

Dynamic leader with a proven track record in a high-quality, fast-paced restaurant, Mary's Bistro Draught House. Enhancing customer satisfaction by overhauling service protocols and training staff to the highest standards, while also reducing staff turnover rates and increasing sales year after year. Highly skilled in multitasking and fostering team collaboration, I excel in complex problem-solving and clear communication, significantly boosting operational efficiency and team performance.

Overview

14
14
years of professional experience

Work History

Bartender

Mustang Lounge
11.2023 - Current

Manager

Mary's Bistro Draught House
05.2018 - 11.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved restaurant goals by developing and executing strategic plans and performance tactics.
  • Coordinated with the IT department to upgrade the POS infrastructure, enhancing operational efficiency.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Server & Bartender

Mary's Bistro Draught House
05.2014 - 05.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Lead Server

IHOP
03.2011 - 05.2014
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.

Education

Public Relations

Ivy Tech Community College of Indiana
Indianapolis, IN

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Cleanliness and hygiene
  • Responsible alcohol service
  • Complex Problem-solving

Timeline

Bartender

Mustang Lounge
11.2023 - Current

Manager

Mary's Bistro Draught House
05.2018 - 11.2024

Server & Bartender

Mary's Bistro Draught House
05.2014 - 05.2018

Lead Server

IHOP
03.2011 - 05.2014

Public Relations

Ivy Tech Community College of Indiana

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Bradley Lee