Bradley Manning
Tampa
Summary
Dedicated Member Service Representative with proven skills in customer support and problem resolution. Known for effective communication and attention to detail, ensuring high customer satisfaction.
Overview
3
3
years of professional experience
Work History
Member Service Representative
ID.me
Tampa
01.2026 - Current
- Assisted customers in navigating ID.me's identity verification process.
- Responded to customer inquiries via phone and email promptly.
- Educated users on account setup and security features effectively.
- Collaborated with team members to resolve customer issues efficiently.
- Documented customer interactions in the support ticketing system accurately.
- Engaged with customers to ensure satisfaction during service interactions.
- Greeted customers in a friendly and professional manner.
- Handled customer complaints in an efficient and courteous manner.
- Responded promptly to emails from members seeking assistance.
- Provided timely responses to customer inquiries via chat platform.
- Assisted customers in troubleshooting issues with products and services.
Warehouse Worker
City Furniture
Plant City
09.2025 - 01.2026
- Loaded and unloaded delivery trucks with precision and care.
- Organized inventory by categorizing and labeling products accurately.
- Assisted with order fulfillment by picking items according to shipping requests.
- Collaborated with team members to streamline warehouse operations daily.
- Conducted regular equipment checks to ensure functionality and safety standards.
- Followed company policies for handling and storing furniture properly.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Staged and sorted multiple types of products for loading.
- Operated scanners, computers, and other equipment to track orders.
- Verified accuracy of incoming shipments against purchase orders.
Team Lead
Hungry Howies Pizza & Subs
Mulberry
10.2023 - 08.2025
- Supervised team members in daily operations and customer service tasks.
- Trained new employees on company policies and service standards.
- Managed inventory levels and ensured proper stock rotation.
- Implemented health and safety protocols for food handling procedures.
- Provided excellent customer service to enhance guest dining experiences.
- Collaborated with kitchen staff to ensure timely meal preparations and service.
Education
Associate of Science - Health Sciences
Hillsborough Community College
Tampa, FL06-2026
Skills
- Customer service
- Customer support
- Client engagement
- Sales support
- Service upselling
- Transaction processing
- Data entry
- Problem resolution
- Problem-solving
- Effective communication
- Active listening
- Process improvement
- Product knowledge
- Team leadership
- Self motivation
- Account management
- Self motivation
Timeline
Member Service Representative
ID.me
01.2026 - Current
Warehouse Worker
City Furniture
09.2025 - 01.2026
Team Lead
Hungry Howies Pizza & Subs
10.2023 - 08.2025
Associate of Science - Health Sciences
Hillsborough Community College