Bradley Northrop

- Managed daily delivery schedules, ensuring timely deliveries and maintaining high

levels of customer satisfaction.

- Streamlined delivery process by implementing route optimization techniques, reducing

delivery times by efficiently navigating through changing road conditions.

- Fostered positive relationships with customers, addressing and resolving complaints

with professionalism, thereby maintaining trust and loyalty.

- Collaborated with warehouse staff to ensure accurate and timely packing of orders,

contributing to an efficient operation flow.

- Leveraged strong communication skills to keep dispatch informed of any changes or

delays, ensuring smooth operational coordination.

• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support while developing relationships based on interests and similarities.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current. Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Engaged customers in friendly, professional dialogue to determine needs in person or telephone calls to provide store, products and services information.
• Adhered to company initiatives and achieved established goals.
• Maintained records related to sales for company
• Unboxed new merchandise and demonstrated product features and benefits for customers' needs.
• Restocked shelves in appealing and organized arrangements to promote items and encourage customer sales, and maintained inventories on a regular basis to track stock levels
• Maintained up-to-date knowledge of store merchandise
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change via a POS system.
• Handled customer complaints in a professional and successful manner
• Upsold additional items based on customer interests and needs.
• Built and maintained relationships with peers and upper management to drive team success while attending weekly review meetings to review performance goals and objectives