BRADLEY POTTER
Seffner,USA
Summary
Dedicated IT Support Specialist with CompTIA A+ and ITIL 4 Foundation certifications. Extensive experience in troubleshooting hardware, software, and networking issues. Advanced knowledge of Windows desktop systems, remote connectivity tools, and patch management. Proficient in creating desktop images, managing inventory, and optimizing configurations. Demonstrated ability to collaborate across departments to execute projects and enhance the user experience successfully.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Founder & CEO
Second Chance Notary Services Inc
06.2024 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Created the organization's mission and vision statements for employees to use.
- Managed appointment scheduling system to organize client meetings efficiently
- Adhered to state laws and regulations governing Notary Public actions at all times
- Maintained detailed records of notarial transactions to ensure accuracy and compliance
- Completed notarial certificates with accurate information regarding document type, date, location, and signature details.
Bulk Delivery Driver
Coca-Cola Bottling Company Consolidated
03.2020 - 06.2021
- Deliver pre-build pallets to places that would distribute and sell the product. Some examples are Walmart, Costco, BJ's, and any grocery superstore.
- Maintained an upbeat, positive attitude in a busy, customer-focused environment.
- Used handheld device to scan orders, obtain route information, and navigate
- I managed customer inquiries and complaints politely and professionally.
- Managed inventory levels within vehicles throughout the day by updating stock counts after each successful delivery
- Recognition of excellence - awarded Dec 1, 2020.
Jet Set Intermodal Truck Driver
Schneiner International
01.2019 - 02.2020
- Fly to various terminal locations nationwide to haul freight containers secured to company-owned chassis.
- In the top 2% of drivers with no accidents, incidents, or missed appointments.
- Maintained driver's logs and completed pre-trip inspections.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
Freight Conductor & Yardmaster
Canadian Pacific Railway
07.2011 - 09.2018
- Ensured safe and efficient movement of freight trains through consistent monitoring and communication with engineers and dispatchers
- Conducted detailed inspections of railcars, brake systems, and other critical equipment to guarantee compliance with safety regulations
- Directed crews in organizing and coordinating switching operations, adapting quickly to changing priorities and time-sensitive schedules
- Made fast-paced decisions to resolve operational challenges, ensuring safety and minimizing delays
- Monitored yard activities, communicated with train dispatchers, and ensured optimal train assembly for departure.
Education
Bachelor of Science (B.S.) - Network Engineering and Security
Western Governors University
02.2027
Google IT Support Professional Certificate -
Coursera
02.2024
High School Diploma - undefined
Stouffville District Secondary School
06.2003
Skills
- Network Administration
- Self-Hosting Experience
- Issue Resolution Skills
- Startup Development Skills
- Regulatory Compliance Review
- Client Relationship Management
- Crisis Management
- Advocacy Initiatives
Certification
- Certified Recovery Peer Specialist - Provisional - Florida Certification Board. Effective 7/31/2024.
- Notary2Pro Elite Certification - Signing Agent Course. Effective 06/20/2024.
- Loan Signing System - Certified Signing Agent. Effective 05/30/2024.
- CompTIA A+ (220-1101/220-1102) - CompTIA - 09/30/2024.
- ITIL 4 Foundation Certification - PeopleCert - 09/2024
- SafeSport Training Certificate – U.S Center for SafeSport.
- Hockey Coaching Certification Program Levels 1 – USA Hockey. - 10U Rec Championship.
- Ice Hockey Officials Certification - Ontario University Hockey - Canada Level 5 - USA Level 2 - USPHL.
Timeline
Founder & CEO
Second Chance Notary Services Inc
06.2024 - Current
Bulk Delivery Driver
Coca-Cola Bottling Company Consolidated
03.2020 - 06.2021
Jet Set Intermodal Truck Driver
Schneiner International
01.2019 - 02.2020
Freight Conductor & Yardmaster
Canadian Pacific Railway
07.2011 - 09.2018
High School Diploma - undefined
Stouffville District Secondary School
Bachelor of Science (B.S.) - Network Engineering and Security
Western Governors University
Google IT Support Professional Certificate -
Coursera
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