Bradley Sam
Minneapolis,MN
Summary
Skilled professional with significant expertise in team leadership and operational management. Known for reliability, strong communication, and fostering productive work environment.
Overview
12
12
years of professional experience
Work History
Grand Rewards Supervisor
Mille Lacs Corporate Adventures
Onamia, MN
12.2018 - 06.2019
- Trained new staff on operational procedures and best practices for efficiency.
- Coordinated scheduling to optimize resource allocation and workflow efficiency.
- Mentored team members, fostering skill development and enhancing overall performance.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Program Supervisor
MN Historical Society
OnamIa, MN
09.2011 - 08.2018
- Trained new staff on program protocols, enhancing team capacity and operational efficiency.
- Facilitated workshops and events that promoted historical awareness within the community, driving public interest and attendance.
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Developed strong relationships with community partners to secure resources and support for various programs.
Interpreter I
MN Historical Society
Onamia. MN
03.2009 - 09.2011
- Facilitated guided tours for diverse audiences, enhancing visitor experiences.
- Assisted in training volunteers on interpretation techniques and best practices.
- Researched historical contexts to enrich interpretation of exhibits and artifacts.
- Attended training programs to improve professional knowledge and interpretation skills.
Sales Associate
MN Historical Society
Onamia, MN
03.2008 - 12.2008
- Provided support in managing inventory, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to create informative displays, promoting educational programs and events.
- Engaged visitors through informative tours, showcasing historical artifacts and fostering appreciation for local history.
- Maintained product displays to enhance visitor engagement and experience.
Maintenance Worker
MN Historical Society
Onamia, MN
03.2007 - 10.2007
- Operated various hand and power tools for repair and maintenance projects throughout the society's properties.
- Managed inventory of maintenance supplies, ensuring availability of necessary materials for ongoing projects.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Assisted in maintaining outdoor areas such as landscaping, snow removal, and general upkeep efforts for an aesthetically pleasing environment yearround.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Education
High School Diploma -
Isle High School
Isle, MNSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Languages
Ojibwe
Professional Working
Timeline
Grand Rewards Supervisor
Mille Lacs Corporate Adventures
12.2018 - 06.2019
Program Supervisor
MN Historical Society
09.2011 - 08.2018
Interpreter I
MN Historical Society
03.2009 - 09.2011
Sales Associate
MN Historical Society
03.2008 - 12.2008
Maintenance Worker
MN Historical Society
03.2007 - 10.2007
High School Diploma -
Isle High School