Bradley Sarson
Dayton,OH
Summary
Experienced network operations specialist skilled in network troubleshooting, performance optimization, and technical documentation. Proven ability to train teams and streamline processes for improved operational efficiency.
Overview
9
9
years of professional experience
Work History
Senior Lottery Network Operations Specialist
Stratacache
Dayton, OH
03.2025 - Current
- Monitored network performance for multiple clients using advanced management tools.
- Provided technical support via telephone to technicians and customers regarding networking issues.
- Analyzed network data to assess usage, disk space availability, and server functionality.
- Authored technical documentation for hardware and networking troubleshooting for both internal and external agents
- Served as Subject Matter Expert on various hardware components to facilitate knowledge sharing.
- Trained and supervised Lottery Network Operations Specialists to enhance operational efficiency.
- Created and conducted training sessions for Tier 1 agents to ensure proficiency in troubleshooting and provisioning processes.
Lottery Network Operations Specialist
Stratacache
Dayton, OH
05.2021 - 03.2025
- Monitored network performance for multiple clients using advanced management tools.
- Provided technical support via telephone to technicians and customers regarding networking issues.
- Analyzed network data to assess usage, disk space availability, and server functionality.
- Authored technical documentation for hardware and networking troubleshooting for both internal and external agents.
- Served as Subject Matter Expert on various hardware components to facilitate knowledge sharing.
- Created and conducted training sessions for Tier 1 agents to ensure proficiency in troubleshooting and provisioning processes.
Network Operations Specialist
Stratacache
Dayton, Ohio
10.2020 - 05.2021
- Diagnosed and resolved network and hardware issues using troubleshooting tools effectively via phone calls with customers and technicians.
- Facilitated the installation of new hardware at customer locations.
- Maintained comprehensive records of issues and troubleshooting methods utilized during calls.
Agent
Majorel
Weaverville, North Carolina
01.2020 - 06.2020
- Provided customer service to clients through phone communication.
- Managed customer inquiries and provided accurate information on services.
- Assisted in resolving customer complaints and escalated issues as needed.
- Maintained updated knowledge of company policies and industry regulations.
Associate
Publix
Weaverville, North Carolina
01.2017 - 11.2019
- Assisted customers with product selections and inquiries.
- Maintained cleanliness and organization of store displays.
- Stocked shelves efficiently to ensure product availability.
- Collaborated with team members to improve service delivery.
- Resolved customer complaints promptly to enhance satisfaction.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
Skills
- Network troubleshooting
- Network monitoring
- Performance optimization
- Technical documentation
- Problem solving
- Effective communication
Timeline
Senior Lottery Network Operations Specialist
Stratacache
03.2025 - Current
Lottery Network Operations Specialist
Stratacache
05.2021 - 03.2025
Network Operations Specialist
Stratacache
10.2020 - 05.2021
Agent
Majorel
01.2020 - 06.2020
Associate
Publix
01.2017 - 11.2019