BRADLEY SIMPSON
Des Moines,IA
Summary
As a Data Center Technician, I bring a blend of military and civilian experience into the field of IT. I worked with Principal Financial in their help desk role in 2019 before transitioning to full time Army National Guard support for the next 4 years. My goal is to transition back into IT after fulfilling my active duty orders. I have dedicated myself to learning as much as I can to support this goal. I am currently studying for CompTIA A+ and expect to have the certification completed by June. In my role as a Staff Sergeant in the National Guard, I have consistently demonstrated leadership and adaptability in challenging environments. I aim to leverage my technical skills, military background, and customer-centric approach to contribute to my next position within the field of IT.
Overview
2
2
years of professional experience
Work History
Data Center Technician
MICROSOFT (TEKSystems)
11.2023 - Current
- Tasked with assisting in a high impact T2 device installation project resulting in a rapid deployment for those devices which saved the company $1,000,000 per day
- Managed to maintain client focus while troubleshooting and resolving technical issues in the data center
- Performed fiber installation, maintenance, and repair
- Applied data management principles to troubleshoot, repair, and upgrade data center systems ensuring optimal performance
- Exhibited strong understanding of service delivery requirements in troubleshooting and resolving issues within the data center environment
- Effectively maintained optimal service quality in the data center through consistent system monitoring and troubleshooting
- Provided consistent, detailed feedback to the engineering team on failures, serviceability of servers, and integration with the datacenter
- Provided effective support services to resolve complex technical issues in the data center, contributing to increased productivity
- Applied firmware and BIOS updates as needed using engineering-approved tools
- Complied with all datacenter operations, safety, and security protocol.
US Army National Guard (Standard Service, Signal Support Systems Specialist)
IOWA ARMY NATIONAL GUARD
09.2014 - Current
- Demonstrated excellent technical and leadership qualities that resulted in being promoted to Staff Sergeant
- Setup and configuration of large scale encrypted satellite network
- Team leader responsible for maintaining radio and data distribution systems for the 186th MP Company
- Information Technology Sergeant providing subject matter expertise to the highest echelon of command within the 671st Troop Command
- Provided technical assistance and training for local area networks
- Conducted Maintenance for equipment, terminal devices, assigned vehicles and power generators.
Administrative Assistant
WELLS FARGO
10.2022 - 11.2023
- Provided Administrative support to 41 clients including Executive level Attorneys, Managers, Paralegals, and Quality Assurance Administrators
- Travel coordinator for clients
- Responsible for booking all travel in accordance with company policy
- Handle all Calendaring, Meeting Logistics, Visitor Travel Logistics, Expenses, Document Preparation, Presentation Materials, Excel Spreadsheet work as required
- Prepared retention letters for outside counsel representing the company and file in accordance with company policy
- Process settlement check requests through Accounts Payable for values up to $1,000,000 or greater
- DocuSign point of contact for Consumer Lending Litigation
- Created standard operating procedure for new matter intake resulting in a streamlined and easily auditable procedure in compliance with company policy
- Lead an initiative to standardize administrative assignments to align support in ways that best supported our clients
- Exercised strong Ability To Manage Multiple Priorities while coordinating meetings, managing logistics, and supporting executives with daily operations
- Managed and organized all forms of legal correspondence, resulting in improved efficiency and communication within the company
- Experienced in handling sensitive Legal Documents while maintaining strict compliance with company policies and regulations.
Training Non-Commissioned Officer
IOWA ARMY NATIONAL GUARD
02.2022 - 10.2022
- Travel coordinator for the unit
- Responsible for securing lodging, flights, and meals for soldiers training outside of their home unit
- Developed and maintained all training records; monitors, schedules, and prepares training
- Assisted soldiers in personnel actions and schedules service school attendance
- Advised senior leaders on deployment training plans and executes unit mobilization plans; attends schools and conferences as required
- Operates and maintains Army training systems
- Managed multiple projects and deadlines in accordance with directives from higher echelons
- Implemented training programs to empower others, resulting in an increase in overall productivity and efficiency within the company
- Maintained focused attention to detail while coordinating events to ensure proper cover on all logistical and training requirements
- Used a growth mindset to continuously learn and adapt to frequent changes in direction
- Supervised four subordinate leaders and gave them the tools they needed to effectively manage their teams
- Leveraged strong partnership with senior Non-Commissioned Officers in higher echelons of command to ensure we had resources needed to conduct our training.
Administrative Non-Commissioned Officer
IOWA ARMY NATIONAL GUARD
02.2020 - 02.2022
- Manage Payroll for 206 employees within the company
- Medical administrator responsible for tracking and coordinating care for soldiers within the unit
- Created a variety of admin products to include Memorandums, Personnel action packets, and Company Policy in accordance with Army Regulations
- Unit advocate for soldiers looking to transition out of the armed services or between branches
- Retention and Sponsorship coordinator, ensuring new soldiers to the company had the information and guidance they needed to succeed and that existing soldiers were regularly counseled on career opportunities and benefits
- Additional duties as assigned such as: Assistant Facilities Manager, Key and Lock Custodian, Unit Drug Prevention Coordinator, Social Media Manager.
Help Desk Specialist
Principal Financial
02.2018 - 01.2019
- Tasked with a project to image all the new computers in support of the department's hardware upgrade
- Served as a Help Desk point of contact to address client IT issues and troubleshoot through various ticketing systems
- Utilized JIRA to track and address miscellaneous issues
- Utilized Cherwell as the primary ticket system for the organization
- Assigned as a technical writer to update IT solutions within Confluence
- Utilized VMware Virtual Desktop to troubleshoot client's issues with their virtual machines
- Utilized Systrack Diagnostics to analyze data on various metrics that may impact end-user experience and business productivity.
Education
Bachelor of Cybersecurity -
Southern New Hampshire University
25U Signal Support Systems Specialist Course -
United States Army Signal Center
Skills
- Backup and recovery
- Power Distribution
- Asset Management
- Virtualization Technologies
- Network support
- IT support
- Hardware diagnostics
- Network Troubleshooting
- Security Protocols
- Maintenance and repairs
- Incident Management
- Time Management
Skills And Proficiencies
Server Management, Network Operations, Hardware Installation, Fiber cabling, IT Administration, Office 365, Windows OS, Microsoft Azure, Security, Helpdesk Support, Computer Imaging, JIRA, Cherwell Ticket system, Confluence technical writing, VMware, Systrack, Computer Hardware, Troubleshooting, Ownership, Accountability, Awareness, Communication, Leadership, Coaching, Mentoring, Training, Development
Timeline
Data Center Technician
MICROSOFT (TEKSystems)
11.2023 - Current
Administrative Assistant
WELLS FARGO
10.2022 - 11.2023
Training Non-Commissioned Officer
IOWA ARMY NATIONAL GUARD
02.2022 - 10.2022
Administrative Non-Commissioned Officer
IOWA ARMY NATIONAL GUARD
02.2020 - 02.2022
Help Desk Specialist
Principal Financial
02.2018 - 01.2019
US Army National Guard (Standard Service, Signal Support Systems Specialist)
IOWA ARMY NATIONAL GUARD
09.2014 - Current
Bachelor of Cybersecurity -
Southern New Hampshire University
25U Signal Support Systems Specialist Course -
United States Army Signal Center
Similar Profiles
Ugonma Gladon OrdorUgonma Gladon Ordor
Customer support engineer at Microsoft (TEKsystems)Customer support engineer at Microsoft (TEKsystems)
Andrew ReyesAndrew Reyes
Data Analyst at Microsoft (TEKSYSTEMS)Data Analyst at Microsoft (TEKSYSTEMS)
Zeth FinchZeth Finch
Datacenter Technicain at MicrosoftDatacenter Technicain at Microsoft
Samantha McConnellSamantha McConnell
Staff Accountant at 3E, Windsor HeightsStaff Accountant at 3E, Windsor Heights
Bradley JohnsonBradley Johnson
Detail Manager at Dewey Auto OutletDetail Manager at Dewey Auto Outlet