Bradley Small
Summary
Motivated Social Services Case Manager displaying high level of flexibility, adaptability and organizational skills. Superior leadership skills and demonstrated track record of success working with diverse client populations in one-on-one and group settings.
Overview
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Senior Social Services Specialist
Children's Division
Springfield, MO
05.2018 - Current
- Monitored daily caseload sizes to balance workload among team members and optimize resource allocation. and balanced daily rotation.
- Managed spreadsheet tracking all incoming reports to analyze volume and type, aiding in justifying worker allocations for the county.
- Answered phone calls from community members, police, hospitals, and schools regarding specific reports and situations.
- Coordinated monthly visits for children and parents in Greene County with agencies in neighboring counties over 2 hours away.
- Read hotlines and assigned them to Frontline investigators. Watched for duplicate reports.
- Set up and kept track of computer equipment for workers. Answered basic computer/iphone/tablet questions workers might have or directed them on who they can talk to. Assisted in ordering new computer equipment.
- I am the safety coordinator for Greene County who is the point person in emergency situations.
- Carseat tech for Missouri who helps answer questions for the community and assists in teaching proper installation of carseat.
Social Services Specialist
Children's Division
Springfield
07.2016 - 05.2018
- Provided crisis intervention support to families in distress situations.
- Conducted assessments to determine client needs and eligibility for services.
- Developed individualized service plans to address specific family challenges.
- Coordinated referrals to community resources and support services.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
- Facilitated supportive services and counseling for family members to address special concerns and ease transition during home visits.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Maintained accurate case documentation following agency protocols and standards.
- Adhered to ethical standards when working with vulnerable populations.
Social Services Specialist
Children's Division
Springfield, MT
02.2013 - 07.2016
- Worked with children in foster care to make sure they have the resources needed while out of families' care and to work with parents to try to get their kids back into their care.
- Coordinated comprehensive services for children and families, ensuring access to essential resources and support.
- Conducted assessments to identify client needs and resource availability.
- Developed individualized service plans in collaboration with families and agencies.
- Monitored case progress and adjusted plans based on client feedback.
- Advocated for children's rights, influencing community programs and systems to enhance support and protection.
- Collaborated with multidisciplinary teams to enhance service delivery effectiveness.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Facilitated supportive services and counseling for family members, addressing concerns and smoothing transitions during home visits.
- Provided case management services to individuals and families in need of social services.
- Participated in multi-disciplinary team meetings to review cases and develop strategies for intervention.
- Evaluated the safety of the living environment through home visits and provided necessary support.
- Educated clients about their rights related to public benefits or other entitlements.
- Created individualized treatment plans based on client needs and preferences.
Education
Bachelor of Science - Criminal Justice, Psychology
Drury University
Springfield, MO 08.2003 - 05.2006
Associate of Arts -
Ozark Technical Community College
Springfield, MO 08.2001 - 05.2003
Ozark High School
Ozark, MOSkills
- Case management
- Crisis intervention
- Service plan development
- Resource coordination
- Resource management
- Service planning
- Multidisciplinary collaboration
- Community outreach
- Compile data
- Problem-solving aptitude
- Adaptability and flexibility
- Teamwork
- Reliability
- CPR/AED
Timeline
Senior Social Services Specialist
Children's Division
05.2018 - Current
Social Services Specialist
Children's Division
07.2016 - 05.2018
Social Services Specialist
Children's Division
02.2013 - 07.2016
Bachelor of Science - Criminal Justice, Psychology
Drury University
08.2003 - 05.2006
Associate of Arts -
Ozark Technical Community College
08.2001 - 05.2003
Ozark High School