Bradley Smith
Pitman
Summary
Dynamic Service Manager with a proven track record at Pep Boys, excelling in productivity monitoring and team leadership. Successfully developed customer satisfaction programs, enhancing service delivery and fostering strong client relationships. Skilled in strategic business planning and adept at resolving complaints, driving significant improvements in customer retention and satisfaction.
Overview
2026
2026
years of professional experience
Work History
Service Manager
Pep Boys
12.2017 - 11.2025
- Met with customers to discuss service needs and offer available solutions.
- Monitored team performance, adhered to service level agreements and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Analyzed service reports to identify areas of improvement.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Hired, trained and supervised team of service staff members to meet business goals.
- Resolved customer complaints in professional and timely manner.
Prep Line Cook
Dia De Los Burritos
11.2016 - 12.2017
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Trained and assisted new kitchen staff members.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Followed orders from head chef to establish productive and timely preparation of meals.
Customer Relations Manager
Toyota of Runnemede
11.2013 - 09.2015
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Coordinated department schedules to maximize coverage during peak hours.
- Produced and implemented customer satisfaction guarantee program which directly resulted in increase in sales.
- Liaised between customers and organization with particular focus on working with sales department.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Assistant Service Manager
Sansone Toyota
11.2012 - 11.2013
- Followed up with customers during and after installations to verify satisfaction.
- Developed written plans and obtained customer consent to proceed.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Monitored service staff performance and provided feedback for improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Service Manager
Holman Toyota
2010 - 2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Created customer support strategies to increase customer retention.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Followed through with client requests to resolve problems.
Automotive Parts Specialist B Level
Toyota Of Cherry Hill
2005 - 2010
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Increased store revenue by cross-selling products and upselling services to customers.
- Tracked parts use and charged items to customer accounts for billing.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
Automotive Parts Specialist
Toyota Of Turnersville
2002 - 2005
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Organized parts storage and stocked inventory according to established guidelines.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Assisted customers in finding appropriate parts promptly.
- Maintained extensive understanding of common problems and methods for repair.
- Maintained clean and neat parts counter and sales floor.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Video Store Manager
Movie Man Video
2000 - 2002
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma -
Pitman High School
Pitman, NJ1998
Skills
- Productivity monitoring
- Strategic business planning
- After-sales support
- Supply procurement
- Service delivery optimization
- Culture development
- Workplace safety
- Estimating and quoting
- Team scheduling
- Goal setting
- Team leadership
- Inventory management
- Crew leadership
- Multitasking and organization
Timeline
Service Manager
Pep Boys
12.2017 - 11.2025
Prep Line Cook
Dia De Los Burritos
11.2016 - 12.2017
Customer Relations Manager
Toyota of Runnemede
11.2013 - 09.2015
Assistant Service Manager
Sansone Toyota
11.2012 - 11.2013
Assistant Service Manager
Holman Toyota
2010 - 2012
Automotive Parts Specialist B Level
Toyota Of Cherry Hill
2005 - 2010
Automotive Parts Specialist
Toyota Of Turnersville
2002 - 2005
Video Store Manager
Movie Man Video
2000 - 2002
High School Diploma -
Pitman High School