Bradley Sprague
Paris
Summary
Results-driven General Manager with expertise in operations management and team leadership. Proven track record in enhancing customer relations and optimizing inventory control to drive efficiency and sales growth.
Overview
22
22
years of professional experience
Work History
General Manager
Enoch's Auto Sales
Paris, TN
10.2012 - Current
- Oversaw daily operations to ensure efficient vehicle sales and customer service.
- Developed and implemented strategic marketing initiatives to increase brand visibility.
- Managed inventory control systems for optimal stock levels and turnover rates.
- Led staff training programs to enhance service quality and employee engagement.
- Directed team efforts in achieving sales goals through motivation and performance management.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Sales Manager
Aaron's Sales and Lease
Paris, TN
09.2011 - 10.2012
- Developed and implemented sales strategies to enhance customer engagement and drive revenue growth.
- Trained and mentored sales staff to improve performance and exceed sales targets.
- Analyzed market trends to identify opportunities for product expansion and competitive positioning.
- Managed inventory levels to ensure optimal stock availability and minimize disruptions in service.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Manager in Training
Rent One
Paris, TN
06.2010 - 09.2011
- Managed daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored new team members on company policies and sales techniques.
- Developed and implemented strategies to enhance inventory management processes.
- Collaborated with leadership to streamline workflow and improve service delivery.
- Monitored sales trends to identify opportunities for revenue growth and operational efficiency.
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Handled day-to-day customer or client questions via telephone or email.
- Developed strong relationships with key clients, ensuring consistent business growth and exceptional service delivery.
Store Manager
Rent -A-Center
McKenzie, TN
03.2004 - 04.2010
- Led daily store operations, ensuring compliance with company policies and procedures.
- Developed and implemented training programs for new staff, enhancing team performance and customer service.
- Managed inventory levels, optimizing stock replenishment to meet customer demand efficiently.
- Analyzed sales data to identify trends, adjusting merchandising strategies to increase revenue.
- Fostered a positive work environment through effective communication and team-building initiatives.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction ratings.
- Oversaw financial reporting processes, maintaining accuracy in budgeting and expense management.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
High School Diploma -
Big Sandy High School
Big Sandy, TN05-1997
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Customer relations
- Inventory control
- Employee scheduling
- Verbal and written communication
- Administrative skills
- P&L management
- Client relations
- Schedule management
Timeline
General Manager
Enoch's Auto Sales
10.2012 - Current
Sales Manager
Aaron's Sales and Lease
09.2011 - 10.2012
Manager in Training
Rent One
06.2010 - 09.2011
Store Manager
Rent -A-Center
03.2004 - 04.2010
High School Diploma -
Big Sandy High School