Organized manager with exceptional time management skills and a focus on optimizing operations. Known for cultivating strong client relationships and effectively training staff to enhance service delivery.
Overview
2027
2027
years of professional experience
Work History
Manager
Best Friends Dog Grooming
Vancouver, WA
01.2024 - Current
Answered phones to schedule appointments and answer questions about grooming services.
Cultivated strong relationships with clients, addressing concerns to maintain loyalty and trust.
Oversaw daily grooming operations, ensuring high-quality services and customer satisfaction.
Trained and mentored staff on grooming techniques and best practices.
Managed inventory control, optimizing supply levels for grooming products.
Evaluated employee performance, providing constructive feedback for skill development.
Monitored compliance with health and safety regulations within the grooming facility.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Controlled costs to keep business operating within budget and increase profits.
Improved marketing to attract new customers and promote business.
Crew Trainer
Jersey Mike's Subs
Vancouver, WA
2022 - 2024
Trained new crew members on food preparation and safety protocols.
Ensured compliance with health regulations during daily operations.
Taught new team members correct procedures for all areas of operations.
Set positive example for team members by providing high-quality, efficient service.
Greeted customers with smile and provided friendly service to professionally handle every need.
Mentored junior employees to improve performance, food safety, and customer service.
Maintained current knowledge of all team position requirements.
Prepared food
Put away deliveries
Crew Member
Fred Meyer
Newberg, OR
2019 - 2022
Provided exceptional customer service by assisting shoppers with inquiries and product locations.
Maintained cleanliness and organization of store displays, ensuring attractive presentation of merchandise.
Operated cash register efficiently, handling transactions and processing payments accurately.
Collaborated with team members to manage inventory levels and restock shelves as needed.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Collaborated with team members to complete orders.
Cleaned and maintained all areas of restaurant to promote clean image.
Kept food preparation area, equipment, and utensils clean and sanitary.
Engaged customers through proactive communication, fostering a welcoming shopping environment.
Implemented safety protocols while performing tasks, promoting a safe work environment for all staff.
Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Assistant Manager
Burger King
Newberg, OR
2016 - 2019
Assisted in training new staff on operational procedures and customer service standards.
Managed inventory levels to ensure product availability and minimize waste.
Coordinated daily team schedules to optimize labor resources and enhance service efficiency.
Monitored food safety practices, ensuring compliance with health regulations and maintaining quality standards.
Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
Supported management in performance evaluations, providing feedback to improve team effectiveness.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Improved customer satisfaction by addressing and resolving complaints promptly.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.