Bradley Taylor
Hiawassee,USA
Summary
Proven Wire Transfer Specialist at United Community Bank, adept in identifying discrepancies in transactions and resolving complex disputes with a blend of analytical thinking and excellent communication. Demonstrated ability to enhance customer loyalty through empathetic service and meticulous attention to detail. Skilled in data entry and fostering team unity, consistently exceeding performance benchmarks.
Overview
12
12
years of professional experience
Work History
Financial Crimes Investigator
United Community Bank
02.2025 - Current
- Documented findings and prepared detailed reports.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Reviewed customer's accounts for potential fraud.
- Reviewed check alerts and mobile deposit alerts on a daily basis.
- Navigated through very detailed and complex systems to help the bank prevent customer as well as bank loss.
Wire Transfer Specialist
United Community Bank
10.2022 - 02.2025
- Monitored daily activity logs of all incoming and outgoing wire transfers to identify any discrepancies or errors.
- Utilized problem-solving abilities to resolve complex disputes related to wire transfers.
- Established effective protocols for verifying the authenticity of wire payments prior to processing them.
Customer Service Representative
United Community Bank
08.2021 - 10.2022
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
Dietary Cook
Healthcare Services Group
02.2021 - 08.2021
- Conducted regular reviews of dietary plans for residents; adjusted plans as needed based on feedback from healthcare professionals.
- Developed innovative recipes to meet the nutritional needs of residents while maintaining flavor appeal.
- Planned special events such as banquets or holiday dinners; coordinated activities with other departments.
Customer Service Representative
Drake Software
10.2019 - 02.2021
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Adhered to company policies and procedures while providing superior service.
- Assisted customers with product selection by providing detailed information about available products and services.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
Dietary Cook
Chatuge Regional Nursing Home
02.2013 - 10.2019
- Monitored inventory levels and placed orders for necessary supplies when needed.
- Monitored quality of products used during meal preparation and service; made corrections when necessary.
- Prepared reports related to menu items purchased, consumed or wasted throughout a given period.
- Worked closely with dietitian to create nutritious meals that met specific dietary needs of residents.
- Planned special events such as banquets or holiday dinners; coordinated activities with other departments.
- Documented temperature readings for all foods served throughout the day according to established guidelines.
- Maintained an accurate logbook detailing meal preparations for each shift worked.
- Exhibited excellent organizational skills to ensure all meals were prepared on time and within budget.
Education
No Degree - Political Science, Criminal Law, Foreign Language
Valdosta State University
No Degree - Political Science, Criminal Law, Foreign Language
University of North Georgia
High School Diploma - undefined
Towns County High School
05.2002
Skills
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Empathetic
- Sympathetic
- Willing to help others when needed
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
- Data Entry
- Attention to Detail
- Problem-Solving
- Good Telephone Etiquette
- Self-Motivated
- Planning and Coordination
- Written Communication
Awards
- Customer service agent quarterly representative
- Several U Rock awards from employees/co workers
Timeline
Financial Crimes Investigator
United Community Bank
02.2025 - Current
Wire Transfer Specialist
United Community Bank
10.2022 - 02.2025
Customer Service Representative
United Community Bank
08.2021 - 10.2022
Dietary Cook
Healthcare Services Group
02.2021 - 08.2021
Customer Service Representative
Drake Software
10.2019 - 02.2021
Dietary Cook
Chatuge Regional Nursing Home
02.2013 - 10.2019
No Degree - Political Science, Criminal Law, Foreign Language
University of North Georgia
High School Diploma - undefined
Towns County High School
No Degree - Political Science, Criminal Law, Foreign Language
Valdosta State University
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