Bradley Teeple
Shelby Twp
Summary
Dynamic leader with proven expertise in operations management and relationship building, honed at Sky Zone Trampoline Park. Excelled in exceeding sales goals and resolving customer complaints, demonstrating exceptional coaching and mentoring abilities. Achieved significant team progress through effective work assignment delegation, showcasing a commitment to excellence and a knack for fostering strong customer and team relationships.
Overview
3
3
years of professional experience
Work History
Team Lead
Sky Zone Trampoline Park
Shelby Twp
09.2023 - Current
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Delegated tasks appropriately according to individual skill sets.
- Recommended and selected memberships based on customer desires.
- Described membership programs, and explained use, value, and marginal benefits.
- Adhered to company initiatives and achieved established goals.
Smoothie Barista
Smoovee Fusion
Shelby Twp
05.2022 - 08.2022
- Maintained open lines of communication with supervisors and coworkers for smooth store operations.
- Provided excellent customer service by promptly addressing any concerns or issues.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
High School Diploma -
Lutheran High School Northwest
Rochester Hills, MI06-2023
Some College (No Degree) - Accounting
Macomb Community College
Warren, MISkills
- Work assignment delegation
- Trend tracking
- Complaint resolution
- Operations management
- Coaching and mentoring
- Sales closing
- Competitor research
- Exceeds sales goals
- Relationship management
- Relationship building
Accomplishments
- Employee of the Month (3 times)
- Weekly Membership Winner (30+ times)
References
References available upon request.
Timeline
Team Lead
Sky Zone Trampoline Park
09.2023 - Current
Smoothie Barista
Smoovee Fusion
05.2022 - 08.2022
High School Diploma -
Lutheran High School Northwest
Some College (No Degree) - Accounting
Macomb Community College
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