Bradley Velazquez Seda
Kalispell,MT
Summary
Overview
3
3
years of professional experience
Work History
Ramp Agent/Baggage Handler
Delta Global Services/United Airlines
- Marshaling aircraft, loading/unloading and sorting freight and baggage, servicing the aircraft, assisting with pushback and towing, deicing and other duties as assigned.
Delivery Driver
Sun Distributing (Amazon.com)
- Deliver 200 Amazon packages to residential and business areas per shift.
Customer Service Representative
Advance America
- Processed payday loan transactions
- Alerted customers to upcoming sales events and promotions
- Answered customer telephone calls promptly and in an appropriate manner
- Made about 75 to 80 collection calls per day
- Managed the store alone and managed $20,000 to $40,000 per day.
Customer Service Representative
Inktel Government BPO Services LLC
- Effectively managed a high-volume of inbound and outbound customer calls
- Accurately documented, researched and resolved customer service issues
- Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly
- Acted professionally and patiently when addressing negative customer feedback.
Flooring Sales Specialist
Lowe's Home Improvement
01.2021 - Current
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Drove team revenue totals by bringing in top sales numbers.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Increased customer satisfaction by providing personalized flooring solutions tailored to individual needs.
Education
Bachelor of Science - BACHELOR OF SCIENCE IN BUSINESS/HUMAN RESOURSE
University of Phoenix-Online Campus
Phoenix, AZ09.2025
High School Diploma - General
Saint Cloud High School
Saint Cloud, FL05.2010
Skills
- Problem-Solving
- Customer Service
- Active Listener
- Critical Thinker
- Fluent Bilingualism - Spanish
- Planning
- Organizational Behavior
- Training and Development
- Strategic Thinking
- Computer Literate
Personal Information
Title: Customer Service Representative
Certification
Timeline
Flooring Sales Specialist
Lowe's Home Improvement
01.2021 - Current
Ramp Agent/Baggage Handler
Delta Global Services/United Airlines
Delivery Driver
Sun Distributing (Amazon.com)
Customer Service Representative
Advance America
Customer Service Representative
Inktel Government BPO Services LLC
Bachelor of Science - BACHELOR OF SCIENCE IN BUSINESS/HUMAN RESOURSE
University of Phoenix-Online Campus
High School Diploma - General
Saint Cloud High School
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