Tiffany Forte
Riverdale,GA
Summary
Competent ramp agent with exemplary communication skills. Highly effective working as both part of team and in solitary role. Over 2 years of experience with nationwide airline services company.
Overview
11
11
years of professional experience
Work History
Ramp Agent/Baggage Handler
Delta Air Lines
01.2023 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
Wheelchair Agent
Unifi Services
05.2022 - 12.2023
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
EVS Housekeeping
ABM Industries, Inc. Scottish Rite Children Hospital
11.2021 - 05.2022
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Appointment Scheduler
Atento - Call center
02.2021 - 06.2021
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Personal Shopper
Walmart
11.2020 - 02.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Inventory Clerk
SpartanNash
08.2018 - 09.2020
- Maintained inventory count, tracked usage, and documented variances.
- Assisted in physical inventories, verifying counts against existing records for improved accuracy in reporting data.
Assembly Worker
NCR
12.2015 - 08.2018
- Followed detailed assembly instructions, processes, and procedures.
- Completed assigned tasks quickly to decrease production time.
- Assembled components with minimal supervision, exceeding expected project milestones.
Cashier/Sales Associate
AAFEES
02.2016 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Retail Associate/Cashier
Valley Rescue Mission
11.2014 - 06.2018
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
People Greeter / Cashier
Walmart
05.2014 - 11.2015
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Acted as first point of contact for visiting clients and customers.
Customer Service Representative
Road America
06.2013 - 05.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Penn Foster High School
Scottsdale, AZ09.2021
Diploma in Phlebotomy -
First Step Health Agency
Columbus, GA12.2015
Skills
- Problem-Solving
- Loading and unloading
- Ramp service
- Aircraft Marshalling
Additional Information
Dedicated customer service professional with eight years experience. Solid team player with a positive demeanor and proven skills in establishing rapport with client. Committed and maintaining a professional relationship
Timeline
Ramp Agent/Baggage Handler
Delta Air Lines
01.2023 - Current
Wheelchair Agent
Unifi Services
05.2022 - 12.2023
EVS Housekeeping
ABM Industries, Inc. Scottish Rite Children Hospital
11.2021 - 05.2022
Appointment Scheduler
Atento - Call center
02.2021 - 06.2021
Personal Shopper
Walmart
11.2020 - 02.2021
Inventory Clerk
SpartanNash
08.2018 - 09.2020
Cashier/Sales Associate
AAFEES
02.2016 - 07.2018
Assembly Worker
NCR
12.2015 - 08.2018
Retail Associate/Cashier
Valley Rescue Mission
11.2014 - 06.2018
People Greeter / Cashier
Walmart
05.2014 - 11.2015
Customer Service Representative
Road America
06.2013 - 05.2014
High School Diploma -
Penn Foster High School
Diploma in Phlebotomy -
First Step Health Agency
Similar Profiles
Robert SixtaRobert Sixta
First Officer at Delta Air Lines - Endeavor AirFirst Officer at Delta Air Lines - Endeavor Air
Mercadez HazelwoodMercadez Hazelwood
Team Lead, Customer Experience Supervisor at Delta Air LinesTeam Lead, Customer Experience Supervisor at Delta Air Lines
Paige MoorePaige Moore
Passenger Service Agent at Delta Air Lines, Inc.Passenger Service Agent at Delta Air Lines, Inc.
Ravindra DadhichRavindra Dadhich
Managing Director, Operations at Delta Air Lines, IncManaging Director, Operations at Delta Air Lines, Inc
Wynette KelleyWynette Kelley
Order Packer at All Systems BroadbandOrder Packer at All Systems Broadband