Bradley Walker
Grand Rapids,MI
Summary
Results-driven Account Manager with a proven track record of building strong partnerships, retaining key accounts, and driving significant revenue growth. Highly strategic and adaptable, with expertise in identifying opportunities and developing effective solutions that influence decision-makers. A collaborative team player with extensive experience in customer relationship management, consistently delivering measurable results that exceed expectations. Committed to fostering long-term client relationships and enhancing overall business performance.
Overview
7
7
years of professional experience
Work History
Account Manager
Forward Air
2020.08 - Current
- Managed client relationships to ensure service standards and satisfaction
- Developed and implemented account strategies to enhance service delivery and operational efficiency.
- Coordinated cross-functional teams to resolve client issues and streamline communication channels.
- Analyzed market trends to identify growth opportunities and optimize account performance.
- Monitored key performance indicators to assess account health and drive continuous improvement initiatives.
- Led contract negotiations, securing favorable terms while maintaining strong client partnerships.
- Collaborated with sales teams to align strategies, contributing to overall business objectives and revenue growth.
Carrier Sales Representative
Forward Air
2020.08 - Current
- Developed and maintained relationships with carriers to optimize freight capacity and service quality.
- Negotiated rates and terms with transportation providers, ensuring competitive pricing and efficient service.
- Coordinated logistics operations, aligning carrier schedules with customer requirements for timely deliveries.
- Analyzed market trends and carrier performance to identify opportunities for cost reduction and efficiency improvements.
Logistics Intern
Premier Freight Management
2019.05 - 2019.08
- At Premier Freight Management I worked as a logistical intern. Throughout the duration of the internship I completed various tasks in the account management, carrier sales, and fleet management departments. In the account management department, I completed tasks such as quoting customers of various truck loads and communicating with the carrier sales department to receive updates on current loads. In the carrier sales department, I completed tasks such as scheduling and booking shipments with other carriers, negotiating rates, tracking shipments, resolving issues with carriers and customers. In the fleet management department, I worked with the drivers of Premier Freights fleet on prospective loads, tracking, and scheduling.
Education
Bachelors of Science - Business Administration, Purchasing and Supply Management
Central Michigan University
Mt. Pleasant, Michigan2020-05
Skills
- Strong negotiation skills
- Performance Driven
- Data analysis proficiency
- Account management
- Teamwork and collaboration
- Client relations
- Relationship building and management
- Issue resolution
- Strategic planning
- Mcleod TMS - ERP System
Timeline
Account Manager
Forward Air
2020.08 - Current
Carrier Sales Representative
Forward Air
2020.08 - Current
Logistics Intern
Premier Freight Management
2019.05 - 2019.08
Bachelors of Science - Business Administration, Purchasing and Supply Management
Central Michigan University