BRADLEY DUNAWAY
Fort Myers,FL
Summary
Dynamic professional with a proven track record in customer service and conflict resolution at Duffy's Sports Grill. Demonstrated ability to multitask and manage orders efficiently, resulting in enhanced guest satisfaction. Strong communication skills and attention to detail fostered a cohesive team environment and successful dining experiences. Experienced referee with extensive knowledge of game rules and regulations, effectively overseeing games and engaging with children of various ages.
Overview
4
4
years of professional experience
Work History
Intramural Sports Official
FGCU Recreation and Wellness
Estero, Florida
01.2025 - Current
- Officiated various intramural sports, ensuring fair play and adherence to rules.
- Communicated decisions clearly to players and coaches during games.
- Enforced safety regulations to maintain a secure environment for participants.
- Mediated disputes between players, fostering a respectful atmosphere on the field.
- Attended training sessions to stay updated on rule changes and officiating techniques.
- Assisted with equipment setup and breakdown before and after events.
- Managed behavior of players, coaches and crowd to facilitate gameplay.
- Adhered to and enforced game rules and regulations.
Server
Duffy's Sports Grill
Boynton Beach, FL
01.2022 - 08.2025
- Delivered exceptional customer service in a fast-paced environment, ensuring a welcoming atmosphere for guests.
- Managed multiple tables efficiently, taking orders and delivering food and beverages promptly.
- Collaborated with kitchen staff to ensure order accuracy and quality, resulting in high customer satisfaction.
- Processed cash and card transactions, managed tabs, and maintained a balanced cash register.
- Assisted in training new staff, fostering a cohesive team environment.
- Addressed customer inquiries and concerns professionally, enhancing overall dining experiences.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
- This role refined my communication skills and ability to thrive under pressure while providing top-notch service.
Education
Bachelor's - Marketing
Florida Gulf Coast University
Fort Myers, FL11.2025
Skills
- Customer Service Excellence
- Multitasking
- Order Management
- Cash Handling
- Team Collaboration
- Problem Solving
- Attention to Detail
- Team collaboration
- Communication skills
- Conflict resolution
- Time management
- Strong communication skills
- Assertiveness and confidence
Timeline
Intramural Sports Official
FGCU Recreation and Wellness
01.2025 - Current
Server
Duffy's Sports Grill
01.2022 - 08.2025
Bachelor's - Marketing
Florida Gulf Coast University