Summary
Overview
Work History
Education
Skills
Timeline
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Bradley Wellenzohn

Baltimore,MD

Summary

Adept Systems Engineer with a proven track record at Booz Allen Hamilton, Closet America, and U.S. Marines, enhancing system performance and client satisfaction through technical troubleshooting and innovative solutions. Skilled in IT infrastructure and critical thinking, I excel in transforming technical challenges into achievements, evidenced by streamlined operations and improved security compliance.

Overview

10
10
years of professional experience

Work History

Systems Engineer

Booz Allen Hamilton, BAH
11.2022 - Current
  • Improved system performance by identifying and resolving technical issues in a timely manner.
  • Completed software updates and assessed security patches for optimized computer use.
  • Evaluated new tools and technologies for possible integration into existing infrastructure environments.
  • Collaborated with executive team to define business requirements and systems goals.
  • Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.
  • Maintained up-to-date knowledge of emerging technologies, incorporating innovative solutions into existing systems when appropriate.
  • Streamlined troubleshooting processes by creating comprehensive documentation to guide support teams.
  • Traveled to multiple sites across the country to install, configure, and upgrade new equipment.

IT Support Specialist

Closet America LLC
01.2021 - 11.2022
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Delivered onsite technical support for over 100 employees.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Answered questions and provided information to customers about new software or hardware.
  • Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
  • Used ticketing systems to manage and process support actions and requests.
  • Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.

Systems Administrator

United States Marine Corps
06.2019 - 01.2021
  • Conducted regular audits of IT systems to identify areas for improvement and ensure compliance with industry standards such as ISO/IEC 270012013.
  • Reduced security incidents with proactive monitoring and timely patching of systems.
  • Enhanced team collaboration, implementing centralized version control systems for code repositories.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Provided direct support to the 2nd Marine Air Wing Commanding General.

Data Systems Technician

United States Marine Corps
02.2017 - 06.2019
  • Collaborated with cross-functional teams to identify data requirements and establish effective solutions.
  • Created customized reports based on specific user needs, facilitating informed decision-making processes.
  • Conducted regular audits of system performance, identifying areas for improvement and implementing necessary updates.
  • Maintained high levels of customer satisfaction through timely resolution of helpdesk tickets concerning system-related issues.
  • Established secure data storage protocols, safeguarding sensitive information from unauthorized access.
  • Coordinated troubleshooting support for leadership personnel.

Produce Clerk

Wegmans Supermarket
05.2014 - 01.2016
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.

Education

Bachelor of Science - Professional And Technical Studies

Canisius College
Buffalo, NY
06.2020

High School Diploma -

Bishop Timon St. Jude
Buffalo, NY
06.2013

Skills

  • User Support
  • Technical Support
  • Client service and support
  • System Troubleshooting
  • Technical Analysis
  • IT Infrastructure
  • Network infrastructure administration
  • Hardware and software installation
  • Microsoft Exchange
  • Helpdesk operations
  • Critical Thinking

Timeline

Systems Engineer

Booz Allen Hamilton, BAH
11.2022 - Current

IT Support Specialist

Closet America LLC
01.2021 - 11.2022

Systems Administrator

United States Marine Corps
06.2019 - 01.2021

Data Systems Technician

United States Marine Corps
02.2017 - 06.2019

Produce Clerk

Wegmans Supermarket
05.2014 - 01.2016

Bachelor of Science - Professional And Technical Studies

Canisius College

High School Diploma -

Bishop Timon St. Jude
Bradley Wellenzohn