Open To Work
Bradley Williams
Newaygo,MI
Summary
Results-oriented IT Program Manager specializing in global team leadership and large-scale project implementation. Demonstrated success in developing digital solutions that enhance operational efficiency and optimize resources. Cultivated strong stakeholder relationships while managing diverse teams across multiple locations. Recently contributed to a community-based PACE program focused on improving healthcare access for the elderly.
Overview
25
25
years of professional experience
1
1
Certification
Work History
DRIVER
CommunityPACE
Newaygo, MI
01.2024 - Current
- Ensured safe transportation for participants to appointments and group outings, enhancing their access to vital services.
- Maintained cleanliness and functionality of transportation vehicles daily, contributing to reliable service for participants.
- Launched technology program to assist participants with devices like cell phones and laptops, improving their digital literacy and connectivity.
- CommunityPACE (Program of All-Inclusive Care for the Elderly) is a community-based program designed to help seniors remain safely in their homes by providing comprehensive, coordinated healthcare and supportive services.
SENIOR DELIVERY MANAGER
Capgemini
New York, NY
01.2023 - 08.2023
- Generated 32% profit margin by leveraging offshore delivery teams and combining senior delivery roles.
- Transitioned operational delivery from incumbent to Capgemini in 6 weeks by drafting Knowledge Acquisition Plans (KAPs) for comprehensive review and go-live preparation across all scope areas.
- Established account budget and forecasted annual revenue based on contract and delivery requirements, ensuring account profit margin while managing delivery team costs.
- Partnered with executive leadership and client to complete master services agreement, scope of work, governance reporting model, and critical/key performance indicators.
- Led new contract to provide ITSM Managed Services, including final contract details and transition planning.
- Developed transition plan and initiated knowledge transfer sessions to create quality gates, knowledge acquisition plans, and establish transition timeline.
- Formed delivery organizational charts and aligned with client team members.
ACCOUNT DELIVERY LEAD
DXC Technology / Hewlett Packard Enterprise
Tysons, VA
01.2019 - 12.2022
- Acted as the primary liaison for end-to-end delivery, maintaining adherence to Master Services Agreement SLAs and KPIs.
- Engaged customers to identify business needs and discuss technology innovations, leading to opportunities for increased productivity and cost reductions.
- Resolved operational escalations and process discrepancies, ensuring consistent service fulfillment and client satisfaction.
- Championed management of large-scale SAP ECC on-prem migration to AWS S/4HANA project by strategically allocating resources per budget parameters and launching within established schedules.
- Initiated Go to Green plan to resolve all contract delivery failures, resulting in being awarded 3 additional contracts within 5 years - Cloud Infrastructure Support ($67M), Phase II SAP Cloud Migration project ($42M), and On-Prem Infrastructure Support ($17M).
- Triggered 60-month renewal award of existing client contract and generated 40% account operating profit by partnering with leadership to adjust billing from prior years to reflect accurate counts of in-scope items.
- Conducted extensive forecasting and financial reviews to mitigate delivery expense and customer cost for multiple Managed Services customers.
- Analyzed profit margins and other key cost areas to ensure tactical budgetary management.
- Enhanced operational delivery for enterprise backup and storage, network operations, and SAP Basis infrastructure teams through continuous process improvements.
ACCOUNT DELIVERY MANAGER
DXC Technology / Hewlett Packard Enterprise
Tysons, VA
01.2010 - 12.2019
- Guided team to architect and remediate risks before impact to production Mission/Business Critical systems.
- Enhanced systems performance and SLA metrics while contributing to account revenue growth via Delivery Lead Growth (DLG).
- Implemented Risk Review process to identify Single-Point-Of-Failure infrastructure components and communicated issues with client.
- Developed client governance model for reviewing delivery performance through weekly incident and risk assessments.
- Oversaw daily operations of global managed services teams, supporting Azure hosted SAP S/4HANA Basis.
- Collaborated with technical team leads and service line leaders to achieve staffing and training objectives.
- Recognized as SME with HP 'Leading the Way' Award for leading technical teams through engineering upgrades and support migration within 6 weeks via collaboration with hardware vendors and senior engineers to resolve compatibility issues with hardware.
ACCOUNT TECHNICAL LEAD
DXC Technology / Hewlett Packard Enterprise
Tysons, VA
01.2007 - 12.2010
- Automated user provisioning tasks, streamlining user account creation, group membership changes, and account enable/disable functions to reduce processing time.
- Saved over 9500 hours for generation/maintenance of 125 Delphi Windows NT and AD Domains globally by creating VBScript automated process, requiring 1 team member to populate input file containing all necessary user details, password, and required domains.
- Directed process improvement for User Provisioning Team during new client Transition and Transformation (T&T) by analyzing request backlog, itemizing request types, and standardizing team operational processes to enhance efficiency.
- Led Wintel infrastructure team to investigate and address systems with consistently high incident occurrence (Top Polluters Report) to stabilize performance and enhance functionality.
- Investigated and addressed UNIX/Linux and Backup/Recovery system issues to enhance usability and improve functionality.
SENIOR MANAGER
Next IT
Muskegon, MI
01.2001 - 11.2006
- Managed large-scale projects, introducing systems and processes that directly supported achievement of growth objectives.
- Recruited, hired, and trained initial personnel, established key internal functions, and outlined scope of positions for new organization.
- Grew business to $2M+ in annual sales, 300+ clients, and 20+ employees.
- Increased sales and profits by developing and implementing targeted promotional strategies.
- Acted as trusted advisor and built/maintained relationships with clients by exceeding expectations.
- Facilitated sale of NEXT IT, maximizing profits through strategic negotiations and stakeholder engagement.
- Co-founded start-up to provide professional IT enterprise services in West Michigan.
Education
Some College (No Degree) - Computer Information Systems Courses
Western Michigan University
Kalamazoo, MISome College (No Degree) - Robotics Courses
Lansing Community College
Lansing, MISkills
- Project planning
- IT service management
- Services Integration
- Transition Planning
- Service Level Agreements (SLAs)
- Operational delivery
- Key Performance Indicators
- Process Improvements & Analysis
- Financial Management
- Vendor & Client Relations
- Customer relationship management
- Problem solving
- Effective listening and communication
- Team collaboration
- Strategic Planning
Certification
- Cisco Certified Network Associate (CCNA), Cisco
- Microsoft Certified Systems Engineer (MCSE), Microsoft
- Master Certified Novell Engineer (MCNE), Novell
Work Preference
Job Search Status
Open to workSalary Range
$45000/yr - $200000/yrTimeline
DRIVER
CommunityPACE
01.2024 - Current
SENIOR DELIVERY MANAGER
Capgemini
01.2023 - 08.2023
ACCOUNT DELIVERY LEAD
DXC Technology / Hewlett Packard Enterprise
01.2019 - 12.2022
ACCOUNT DELIVERY MANAGER
DXC Technology / Hewlett Packard Enterprise
01.2010 - 12.2019
ACCOUNT TECHNICAL LEAD
DXC Technology / Hewlett Packard Enterprise
01.2007 - 12.2010
SENIOR MANAGER
Next IT
01.2001 - 11.2006
Some College (No Degree) - Computer Information Systems Courses
Western Michigan University
Some College (No Degree) - Robotics Courses
Lansing Community College