Bradley Worsfold
Sales/Property Management/Customer Service
Montgomery,NY
Summary
Vast experience in customer support, data entry and call center management responsibilities. Experienced in the Wireless Mobile industry. 20 years sales experience in wireless telemarketing and the property management industry.
Overview
1
1
year of post-secondary education
1
1
Certification
Work History
Verizon Wireless dealer help desk support and team management
- Supervisor of National accounts department
- Supervisor of Employee and concession accounts team
- Supervisor of North East telephone number inventory team (TNI)
- Supervisor of credit order operations and special accounts
- Supervised multiple employees that handled large corporate accounts
- Delegated multiple projects involving revenue assurance and collections
- Ran conference calls to improve customer service for high revenue accounts
- Performed account troubleshooting using multiple computer data bases
- Managed TNI team on distribution of TNI for the NY Metro region and entire North East
- Served as Number Porting project manager for Credit Order Operations
- Managed process improvements regarding forecasting, distribution, and TNI allocation
- Performed troubleshooting tasks and resolved problems with billing system
- Held monthly staff meetings to review processes and improve call center service levels
- Perform diagnostics to answer end user I client's queries; developed strong PC skills
- Credit order operations sales support rep and team supervisor
- Activation and troubleshoot cellular activations and risk assessment
- Telemarketing and indirect dealer support.
Independent Property Management
5 2008 - Current
- Manage both short term and long-term rental properties
- Perform landlord tenant screening to find suitable tenants
- Generate leases
- Manage maintenance of multi family housing
- Manage short term vacation rentals organize calendar and cleaning schedules
- Very proficient data entry skills
- Very experienced with various social media platforms
- Experienced in promoting and marketing short term vacation rental properties.
Education
Computer Applications in IT -
Chubb
White Plains, NY 09.2004 - 05.2005
High school diploma - undefined
Monroe Woodbury High School
Central Valley, NYSkills
Time management (10 years)
Customer service (20 years)
Property management (20 years)
Landlord-tenant law (15 years)
Organizational skills (10 years)
Negotiation (10 years)
Management (10 years)
Leadership (10 years)
Supervising experience (10 years)
Computer literacy (19 years)
Analysis skills (10 years)
Data entry (10 years)
Social media management (10 years)
Sales (10 years)
Microsoft Office (19 years)
Communication skills (10 years)
POS (10 years)
Windows (20 years)
Operating systems (19 years)
Software troubleshooting (10 years)
Part 107 FAA certified commercial Drone Pilot (0-1 years)
Help Desk (10 years)
Computer Networking (5 years)
Certification
Part 107 FAA certified Drone pilot, Certified to fly Drones for commercial purposes. Examples include real estate photography, roof and construction site inspections, tower inspections etc.
Timeline
Computer Applications in IT -
Chubb
09.2004 - 05.2005
Verizon Wireless dealer help desk support and team management
Independent Property Management
5 2008 - Current
High school diploma - undefined
Monroe Woodbury High School