Bradley S. Rodriguez Rodriguez
Orlando,FL
Summary
Energetic and customer-focused Sales Associate Team Lead with a proven ability to drive membership sales, exceed performance goals, and deliver outstanding service in fast-paced environments. Skilled in building strong customer relationships, leading high-performing teams, and coaching peers to boost sales penetration. Experienced in handling transactions, upselling products, and resolving customer issues with professionalism and care. Brings a background in both retail and food service, demonstrating adaptability, multitasking, and a commitment to exceptional customer experiences—qualities that align with Apple’s service-first culture.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Sales Associate Lead
Waters carwash
Orlando, FL
08.2024 - Current
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Applied effective sales strategies to strengthen customer connections and finalize sales, leading to a 15% increase in sales.
- Created and maintained key customer relationships, resulting in increased sales and customer satisfaction.
- Participated in staff training sessions related to sales techniques or customer service skills.
- Provided feedback from customers regarding product performance or other issues that could be addressed by the company.
- Resolved customer complaints quickly and efficiently while maintaining professionalism at all times.
Cook and Cashier
BurgerFi
Orlando, FL
04.2022 - 10.2022
- Monitored and maintained the lobby area and front desk to ensure a clean, safe, and pleasant environment for guests and staff.
- Performed kitchen maintenance tasks, such as cleaning and organizing equipment.
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
- Maintained an accurate cash drawer, reconciling discrepancies to the penny.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
Education
Associate of Science - General Studies
Valencia College
1800 S Kirkman Rd, Orlando, FL 3281106.2025
High School Diploma -
Olympia Highschool
4301 S Apopka Vineland Rd, Orlando, FL 3283505.2023
Skills
- Flexibility and adaptability
- Interpersonal skills
- Conflict resolution
- Leadership skills
- Teamwork
- Customer service
- Ability to work under pressure
- Effective communication
- Time management
- Goal-oriented mindset
- Sales strategies
- Client relationship building
- Up-selling strategies
Accomplishments
- National Honor Society Certificate – Recognized for academic excellence, leadership, and service
- Seal of Biliteracy – Awarded for proficiency in two or more languages, demonstrating strong communication and cultural literacy skills
Affiliations
- Playing musical instruments (guitar and drums)
- Wrestling and recreational sports (volleyball, running, gym)
- Rock climbing and outdoor activities
- Video gaming and interactive media
- Active church involvement
- Participation in community outreach engagements
References
- Mrs. Isis Ramirez, Manager, (407) 969-6347, BurgerFi
- Mr. Felix Perez, Manager, (352) 805-9146, Waters Carwash
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Professional
Certification
- Sales Training Certification
- Leadership Course Certification
Timeline
Customer Sales Associate Lead
Waters carwash
08.2024 - Current
Cook and Cashier
BurgerFi
04.2022 - 10.2022
Associate of Science - General Studies
Valencia College
High School Diploma -
Olympia Highschool
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