Brad T. Ramdeen
Brooklyn,NY
Summary
Experienced office manager with expertise in front office operations, patient scheduling, insurance verification, and staff supervision. Known for keeping busy medical offices organized, efficient, and patient-focused.
Overview
5
5
years of professional experience
Work History
Office Manager
Motion Sports Medicine
Brooklyn, NY
07.2017 - 12.2020
- Oversaw front desk operations to ensure efficient patient flow. operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Managed front desk staff and organized schedules to enhance workflow.
- Supported front office operations for Motion Sports Medicine by handling patient scheduling and patient flow.
- Trained front desk staff on office procedures and patient service standards.
- Answered phone calls and directed messages to clinical staff and referral contacts.
- Updated appointment calendars in electronic medical records and practice management systems.
- Processed patient records, forms, and documents for accurate office filing.
- Maintained supplies, ordered inventory, and organized reception and treatment areas.
- Recorded client payments to maintain accurate financial records. and followed up on overdue accounts to maintain financial accuracy.
Office Supervisor
SUNY Downstate University Physicians of Brooklyn –
Brooklyn, NY
07.2015 - 07.2017
- Supervised front office workflows in SUNY Downstate University Physicians practice.
- Coordinated patient scheduling, registration, and appointment changes.
- Managed staff coverage for physician office operations.
- Trained reception staff on office procedures and patient service standards.
- Reviewed insurance forms, referrals, and patient records for accuracy.
- Handled patient concerns with clear communication and professional courtesy.
- Monitored daily office supplies and medical office inventory.
- Supported billing, authorization, and administrative tasks for university physicians.
- Resolved customer complaints regarding products or services offered by the company.
Education
Associate of Arts - Liberal Arts And Sciences
Kingsborough Community College
Brooklyn, NY06-2014
Skills
- Practice management systems
- Epic system navigation
- Patient registration
- Insurance verification
- Medical billing
- Data retrieval systems
- Scheduling and calendar management
- Office coordination
- Front office operations
- Operations management
- Staff supervision
- Inventory management
- Financial oversight
- Data entry
- Conflict resolution
- Effective communication
Timeline
Office Manager
Motion Sports Medicine
07.2017 - 12.2020
Office Supervisor
SUNY Downstate University Physicians of Brooklyn –
07.2015 - 07.2017
Associate of Arts - Liberal Arts And Sciences
Kingsborough Community College