Melissa Sewell
Running Springs,California
Summary
Experienced office manager with 19 years in administrative support, calendar coordination, and patient-facing assistance. Skilled in practice management systems, records management, and improving operational workflows. Maintained organized clinic procedures to strengthen day-to-day efficiency.
Overview
20
20
years of professional experience
Work History
Office Manager
Blue Jay Physical Therapy
Rimforest, CA
02.2006 - 09.2025
- Supported front office operations for Blue Jay Physical Therapy.
- Managed front desk duties, including greeting visitors and directing questions.
- Scheduled patient visits and coordinated provider calendars.
- Checked insurance details and assisted with intake paperwork.
- Kept patient records accurate in practice management systems.
- Answered calls and helped resolve patient questions.
- Processed billing tasks and followed up on account issues.
- Monitored client balances due and contacted past-due accounts promptly.
- Tracked invoices and payments to ensure accuracy in accounts receivable and payable.
- Ordered office supplies and kept clinic inventory stocked.
- Assisted therapists and staff with daily administrative needs.
- Managed client phone calls, emails, mail routing, and courier coordination for timely communication.
- Resolved customer inquiries quickly while maintaining positive client relationships.
- Performed bookkeeping tasks such as bank statement reconciliation and journal entry.
- Kept office organized to support efficiency, professionalism, and performance goals.
- Supported staff supervision through schedule organization and task delegation.
- Reviewed files and records to gather information and respond to requests.
- Managed correspondence intake, call routing, business letters, and records organization.
- Coordinated scheduling and aligned resources and calendars for timely operations.
- Coded and entered daily invoices using in-house accounting software.
- Trained new hires on office policies and procedures.
- Developed and implemented office policies and procedures to enhance operational efficiency.
- Coordinated office functions and employee activities on scheduled timelines.
- Applied company protocols to support smooth daily operations.
- Supported management with reports and presentations.
- Examined contracts for accuracy before submitting for final approval. for accuracy before final approval on behalf of the company.
Education
Certification - Physical Therapy Aide - Health Care
Colton/Redland/Yucaipa - Vocational Certificate
Redlands, CA08-1996
Skills
- Practice management systems
- Accounting software
- Accounts receivable
- Accounts payable
- Bookkeeping practices
- Contract management
- Resource scheduling
- Records management
- Office administration
Timeline
Office Manager
Blue Jay Physical Therapy
02.2006 - 09.2025
Certification - Physical Therapy Aide - Health Care
Colton/Redland/Yucaipa - Vocational Certificate