BRADWELL VELAZQUEZ SEDA
Kalispell,MT
Summary
Dynamic fulfillment professional with experience in fast-paced warehouse environments. Proven track record of meeting and exceeding expectations for order accuracy and delivery. Skilled in problem-solving, multitasking, and working in a team environment. Dedicated to providing excellent customer service and developing positive relationships with clients. Highly motivated and detail-oriented professional with expertise in data analysis, project management, and process improvement. Adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies to reduce costs and increase efficiency.
Professional with experience in appliance sales, prepared to drive customer satisfaction and revenue growth. Skilled in understanding product specifications, identifying customer needs, and delivering tailored solutions. Strong focus on team collaboration, flexible with changing demands, and known for reliability. Adept at maintaining product knowledge, providing exceptional customer service, and achieving sales targets.
Experienced with understanding customer needs and aligning them with appropriate appliances. Utilizes product knowledge and sales techniques to enhance customer satisfaction and drive sales. Track record of building lasting customer relationships and providing reliable post-sale support.
Overview
4
4
years of professional experience
Work History
Appliance Sales Specialist
Lowes Home Improvment
01.2024 - 05.2025
- Maintained showroom to showroom‑ready standards, boosting customer trust and enhancing buying experiences.
- Delivered standout after‑sales service; generated X% repeat business and increased referral rates.
- Utilized inventory tools (e.g., Retail Link, Excel) to verify in‑stock availability, accelerating sales cycle. qwikresume.comzippia.com
- Conducted live demonstrations to illustrate features and benefits, guiding customers toward informed, value‑based decisions.
- Assisted customers with in‑store and online purchases, consistently meeting or exceeding monthly sales targets.
- Mastered and updated vendor and model data to stay current with frequently changing product lines.
- Promoted current store promotions, events, and financing options, positively impacting add‑on revenue.
- Operated equipment safely to reduce incidents and support ergonomics.
- Stayed current on product specifications to educate customers and support effective demonstrations.
- Ensured displayed units performed properly and accurately reflected manufacturer specifications.
- Engaged customers using strong interpersonal skills to identify needs and recommend tailored appliance solutions.
- Explained warranty options clearly, driving consistent add‑on warranty upsells.
- Led department in sales revenue, regularly ranking among top performers.
- Professionally managed high‑pressure scenarios, resolving customer issues quickly and preserving brand reputation.
- Met and surpassed targets tied to credit sign‑ups, promotions, and donations by proactively offering options to customers.
- Delivered energetic support via phone and in‑person to address customer concerns, improving satisfaction scores.
- Built strong rapport with customers to drive retention and foster repeat business.
- Increased customer satisfaction by recommending personalized solutions aligned with individual needs.
- Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
- Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
Fulfillment Lead
Lowe's Home Improvement
12.2020 - 08.2023
- Supervised a team of 6+ fulfillment associates, optimizing daily workflows to meet order targets consistently.
- Collaborated with sales, inventory, and customer service teams to ensure seamless delivery and high customer satisfaction.
- Responded to customer inquiries about order statuses and shipments, reducing escalations and improving trust.
- Monitored key performance indicators and provided regular updates to management to drive operational visibility.
- Coordinated internal logistics to ensure timely order delivery and prevent backorders.
- Conducted root cause analysis on fulfillment errors and implemented corrective process improvements to reduce mistakes.
- Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Prioritized tasks to meet dynamic conditions and changing company demands.
- Conducted regular safety audits within the warehouse environment, addressing any potential hazards promptly.
- Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
- Maintained open communication channels between departments involved in the supply chain process, facilitating smooth information flow.
- Managed incoming shipments from vendors by scheduling appropriate receiving times and organizing labor resources efficiently.
- Ensured proper documentation of all shipments, minimizing delays due to customs or other regulatory requirements.
- Documented orders and updated daily logs with shift activities and incidents.
- Collaborated with cross-functional teams to address any bottlenecks in the fulfillment process, improving overall throughput.
Education
No Degree - Business Human Resource Management Cert.
University of Phoenix
Phoenix, AZ10.2027
High School Diploma - undefined
St. Cloud High School
St. Cloud, FL05.2010
Skills
- Customer Service
- Maintaining Clean Work Areas
- Corrective Actions
- Customer Relationship Management
- Information Updates
- Team Productivity
- Call Monitoring
- Staff Assignments and Supervision
- Customer Escalations
- Team Meetings
- Quality Assurance
- Motivational Leadership
- Microsoft Office
- Goal oriented
- Deal closing
- Sales assistance
- Interpersonal and written communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Appliance Sales Specialist
Lowes Home Improvment
01.2024 - 05.2025
Fulfillment Lead
Lowe's Home Improvement
12.2020 - 08.2023
High School Diploma - undefined
St. Cloud High School
No Degree - Business Human Resource Management Cert.
University of Phoenix
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