Reyana Alvarado
Kalispell,MT
Summary
Dynamic professional with a customer-oriented mindset and strong multitasking abilities, honed as an Airport Customer Service Agent at Unifi representing Delta and United Airlines. Proven track record in enhancing guest experiences and creating client relationships, while ensuring operational efficiency and maintaining high standards. I actively seek solutions to challenges, delivering high-quality service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Airport Customer Service Agent
Unifi
10.2025 - Current
- Assisted passengers with checking in to their flights, giving them a warm greeting representing Delta's excellent customer service as soon as they enter the airport.
- Ensured that all baggage was tagged with the correct labels to make sure it arrived at the correct destination accordingly.
- Guided any customers with their travel journeys who may have been in need of additional assistance whether it was explaining to them how to read baggage tags, boarding passes, or even how to use the Delta Mobile app.
- Always did my absolute best to make sure that all flights took off in a timely fashion and in the most efficient way possible..
- Above all, I would help make sure every customer felt helped, heard, and very well taken care of.
Line Cook/Prep Cook
Buchanan's Chophouse
09.2025 - Current
- Working at a fine dining restaurant I prepared high-quality dishes in accordance with established recipes and presentation standards.
- Having my ServSafe Food Protection Management Certification I am able to make sure all food and kitchen tools are being handled with the upmost integrity and complying with all food sanitation laws.
- I was able to collaborate with other qualified kitchen staff to make sure every plate was served with the highest standards from presentation to taste.
CEO
Tamales Y Mas
12.2024 - 08.2025
- Created and oversaw a restaurant in all business aspects to create the most efficient and positive work environment.
- Oversaw financial management and accounting
- My goal was to be able to provide high quality meals at an affordable cost to share the love of food with everyone.
- I also cultivated partnerships with local suppliers, enhancing product offerings and supporting community engagement.
Sales Consultant
Clark Hyundai
12.2022 - 11.2024
- Developed and maintained strong client relationships to not only enhance customer experience, but to create a lasting relationship with the company as well.
- Attended sponsored company events and community events to represent the face of the company and gain more clientele.
- Collaborated with team members to strategize on sales techniques and promotional initiatives.
- Provided product knowledge training to new consultants, improving team performance and confidence. Which also constantly refreshed my product knowledge.
Waitress
Mackenzie River Pizza Co
06.2021 - 03.2023
- Provided exceptional customer service to enhance guest experience and satisfaction.
- Managed food and beverage orders efficiently using point-of-sale (POS) system.
- Assisted in training new staff on restaurant procedures and menu offerings.
- Maintained cleanliness and organization of dining area to ensure optimal service standards.
Education
ServSafe Food Protection Management Certificate - Food Safety
ServSafe
Poison, MT05-2025
National Real Estate Liscnse - Real Estate Law
Console-Morton Real Estate
Missoula, MT04-2023
Skills
- Strong multitasking
- Time management expertise
- Flexible work schedule
- Customer-oriented mindset
- Driven professional
- Actively seeks solutions
- Financial intelligence
Languages
Spanish
Professional Working
Timeline
Airport Customer Service Agent
Unifi
10.2025 - Current
Line Cook/Prep Cook
Buchanan's Chophouse
09.2025 - Current
CEO
Tamales Y Mas
12.2024 - 08.2025
Sales Consultant
Clark Hyundai
12.2022 - 11.2024
Waitress
Mackenzie River Pizza Co
06.2021 - 03.2023
ServSafe Food Protection Management Certificate - Food Safety
ServSafe
National Real Estate Liscnse - Real Estate Law
Console-Morton Real Estate