Brady Burdick
Goodyear,AZ
Summary
Experienced leader with a 24-year track record in management and facilitation. Committed to optimizing employee performance, team productivity, and ensuring top-notch quality assurance. Demonstrated success in leading multiple projects, conducting data analysis, and performing root cause analysis. Seeking to leverage extensive experience in the credit card industry to excel in a dynamic role within business intelligence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Training Manager
Discover Financial Services, DFS
01.2023 - Current
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
LEAN Training Specialist
Discover Financial
08.2019 - Current
- Created agendas and communication materials for team meetings.
- Improved profit margins by streamlining operations and workflow.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Program Manager
Discover
06.2022 - 12.2022
Program Manager
Discover Financial Services
06.2022 - 12.2022
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
Training Specialist
Discover Financial Services
11.2003 - 05.2022
- Oversaw and created multiple training programs for business operations
- Facilitated all business lines and familiar with call strategies and what impacts it has on our employees and customers.
- Oversee a group of Fraud investigators to ensure all investigative work is compliant with Fincen regulations.
- Assisted with process improvement in investigative process for case quality and accurate procedures
- Assessed additional needs based on training progress and collaborated with management to meet all requirements.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.
- Successfully improved student participation in the classroom through integration of creative role-playing exercises
- Organized and implemented coursework, oversaw scheduling and monitored attendance through learning management system
- Implemented American Language Courses and e-learning programs via different learning suites
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision
Team Leader
Discover Financial Services
04.2013 - 08.2015
- Coached team members in customer service techniques, providing feedback and encouraging them to reach their highest sales potential.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Assess major fraud types and patterns. Assist with process improvement to reduce loses due to the identified fraud types.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Responsible for all employee performance evaluations on a monthly, and yearly basis
Education
Associate of Applied Science - Accounting And Finance
University of Arizona
Tucson, AZ08-2025
Skills
- Lean Certified
- Process improvement
- Project implementation
- Quality improvement
- Online training experience
- Training program development
- Conflict resolution
- Creative learning strategies
- Written and oral communication
- Strategic thinker
- Exceptional communicator
- Leadership training
- Managing classroom for diverse populations
- Technological instruction
- Tailoring curriculum plans
Certification
- LEAN Certified 2018
- TESTout PC pro IT certification 2020
Timeline
Training Manager
Discover Financial Services, DFS
01.2023 - Current
Program Manager
Discover
06.2022 - 12.2022
Program Manager
Discover Financial Services
06.2022 - 12.2022
LEAN Training Specialist
Discover Financial
08.2019 - Current
Team Leader
Discover Financial Services
04.2013 - 08.2015
Training Specialist
Discover Financial Services
11.2003 - 05.2022
- LEAN Certified 2018
- TESTout PC pro IT certification 2020
Associate of Applied Science - Accounting And Finance
University of Arizona
Similar Profiles
Brianna WilliamsBrianna Williams
Associate Training Specialist at Discover Financial Services, DFSAssociate Training Specialist at Discover Financial Services, DFS
Rao RazaRao Raza
Business Data Analyst at Discover Financial Services, DFSBusiness Data Analyst at Discover Financial Services, DFS
Becki RudeenBecki Rudeen
Customer Service Director at Discover Financial Services, DFSCustomer Service Director at Discover Financial Services, DFS