Brady Demaray

Increased client retention by providing superior customer service and attention to detail.

• Oversaw customer service team training and development.
• Resolved issues and maintained customer service standards.
• Restocked and organized merchandise.
• Picked up/Drop off merchandise to other franchise stores.
• Kept public pathways clear of safety hazards and spills with regular checks and attention.
• Responsible for store opening and closing.

• Served as a mentor to new umpires, providing guidance on best practices for calling games fairly and accurately.
• Assisted in organizing local tournaments, coordinating logistics for optimal success and efficiency.
• Investigated and reported on any misconduct of players or coaches.
• Ensured proper equipment use by inspecting player gear before each match for compliance with league requirements.
• Educated athletes, coaches and fellow officials about game rules and regulations.
• Utilized excellent problem-solving skills to address disputes effectively and efficiently, ensuring a fair resolution for all parties involved.